1 Reply Latest reply on Apr 21, 2011 9:41 AM by jmcleish

    [0xEE040001] Opening driver - Error v6.0.2 state unknown

    jmcleish

      I'm currently installing  v6.0.2 to about 30  machines. each one has an individual assigned to the machine.

      Some are still saying unknown in ePO for state and they all have the agent installed.

       

      I've created a log on one client which says:

       

      2011-4-19 15:19:0,86 INFO MfeEpeUserLibService Initialized successfully

      2011-4-19 15:19:2,367 INFO MfeEpeAuditLibService Initialized successfully

      2011-4-19 15:19:6,679 INFO MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized successfully

      2011-4-19 15:19:10,820 INFO MfeEpeOsLogonLibService Initialized successfully

      2011-4-19 15:19:13,476 INFO MfeEpeOsUserSelfManagementService MfeEpeUserSelfManagementService initialized successfully

      2011-4-19 15:19:14,163 INFO MfeEpeCoreEncryptionPlugin Service Started Successfully

      2011-4-19 15:19:14,163 INFO MfeEpeEsEncryptionInformationService Service Started Successfully

      2011-4-19 15:19:14,179 INFO MfeEpeProductDetectionPlugin Service Started Successfully

      2011-4-19 15:19:14,179 INFO EpoPlugin Service Started Successfully

      2011-4-19 15:19:14,179 INFO MfeEpeServiceLPCServer Service Started Successfully

      2011-4-19 15:19:14,179 INFO MfeEpeGenEncryptionProviderPlugin Service Started Successfully

      2011-4-19 15:19:14,195 ERROR MfeEpeGenEncryptionProviderPlugin ..\..\..\Src\EpeGenInitHandler.cpp: EPE_gen_init_handler::handle: 148: [0xEE040001]

      2011-4-19 15:19:14,195 INFO MfeEpeUserLibService Service Started Successfully

      2011-4-19 15:19:14,195 INFO MfeEpeAuditLibService Service Started Successfully

      2011-4-19 15:19:14,210 ERROR MfeEpeGenEncryptionProviderPlugin [0xEE040001] Opening driver

      2011-4-19 15:19:14,210 INFO MfeEpeEsEncryptionInformationService Service Started Successfully

      2011-4-19 15:19:14,210 INFO MfeEpeOsLogonLibService Service Started Successfully

      2011-4-19 15:19:14,210 INFO MfeEpeOsUserSelfManagementService Service Started Successfully

      2011-4-19 15:19:14,554 INFO MfeEpeKeyServerService Initialized successfully

      2011-4-19 15:19:14,835 INFO MfeEpeKeyServerService Service Started Successfully

      2011-4-19 15:19:14,851 INFO MfeEpeServiceLPCServer LPC initialized

      2011-4-19 15:20:14,770 ERROR EpoPlugin ..\..\..\Src\EpeEpoPropertyCollectionServant.cpp: EPEEPO_property_collection_servant::collectProperties: 145: Failed to get system info

      2011-4-19 15:21:19,127 INFO EpoPlugin Policy enforcement started..

       

      which seems to say driver not present for error 0xEE040001.

       

      How do i go about fixing this?

      Have i to uninstall and reinstall the agent? (bit of a bummer since it asks for a reboot every time!)

       

      thanks

      Jane

        • 1. Re: [0xEE040001] Opening driver - Error v6.0.2 state unknown
          jmcleish

          well that machine appears to have started encrypting- although its still coming up with errors in the log.

          Should i be worried about thes errors at all?

           

          2011-4-20 6:57:16,860 INFO EpoPlugin Service Started Successfully

          2011-4-20 6:57:16,860 INFO MfeEpeServiceLPCServer Service Started Successfully

          2011-4-20 6:57:16,860 INFO MfeEpeGenEncryptionProviderPlugin Service Started Successfully

          2011-4-20 6:57:16,860 INFO MfeEpeUserLibService Service Started Successfully

          2011-4-20 6:57:16,871 INFO MfeEpeAuditLibService Service Started Successfully

          2011-4-20 6:57:16,871 INFO MfeEpeEsEncryptionInformationService Service Started Successfully

          2011-4-20 6:57:16,871 INFO MfeEpeOsLogonLibService Service Started Successfully

          2011-4-20 6:57:16,871 INFO MfeEpeOsUserSelfManagementService Service Started Successfully

          2011-4-20 6:57:18,35 INFO MfeEpeKeyServerService Initialized successfully

          2011-4-20 6:57:18,255 INFO MfeEpeKeyServerService Service Started Successfully

          2011-4-20 6:57:18,255 INFO MfeEpeServiceLPCServer LPC initialized

          2011-4-20 7:9:15,285 INFO EpoPlugin Policy enforcement started..

          2011-4-20 7:9:32,793 INFO MfeEpeCoreEncryptionPlugin --- Activation Begins ---

          2011-4-20 7:13:57,152 ERROR EpoPlugin ..\..\..\Src\EpeEpoPropertyCollectionServant.cpp: EPEEPO_property_collection_servant::collectProperties: 145: Failed to get system info

          2011-4-20 7:18:17,331 INFO MfeEpeCoreEncryptionPlugin --- Activation Success ---

          2011-4-20 7:18:34,549 INFO EpoPlugin Policy enforcement started..

          2011-4-20 7:18:34,627 INFO EpoPlugin Sent download theme command to Epo id = 7BFCFA07-C915-4981-91C6-FF71D4A29734 ver = 0

          2011-4-20 7:18:56,795 INFO EpoPlugin Set new theme ( id = 7BFCFA07-C915-4981-91C6-FF71D4A29734 ver = 2)

          2011-4-20 7:22:23,811 WARNING MfeEpeEsEncryptionInformationService ..\..\..\Src\EpeFsmHostErrorHandler.cpp: EPE_fsm_host_error_handler::handle: 71: Received service unavailable exception: The service MfeEpeEncryptionInformationServiceClient is currently unavailable

          2011-4-20 7:29:9,885 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

          2011-4-20 7:40:49,291 WARNING MfeEpeEsEncryptionInformationService ..\..\..\Src\EpeFsmHostErrorHandler.cpp: EPE_fsm_host_error_handler::handle: 71: Received service unavailable exception: The service MfeEpeEncryptionInformationServiceClient is currently unavailable

          2011-4-20 7:44:11,711 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

          2011-4-20 7:59:17,777 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

          2011-4-20 8:14:21,737 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

          2011-4-20 8:29:26,344 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

          2011-4-20 8:44:2,421 ERROR EpoPlugin ..\..\..\Src\EpeEpoPropertyCollectionServant.cpp: EPEEPO_property_collection_servant::collectProperties: 204: [0xEE01000F] Received unknown message from service

          2011-4-20 8:44:32,261 INFO EpoPlugin Policy enforcement started..

          2011-4-20 8:44:32,292 INFO EpoPlugin Sent download theme command to Epo id = 7BFCFA07-C915-4981-91C6-FF71D4A29734 ver = 2

          2011-4-20 8:59:36,24 INFO EpoPlugin No policy enforcement required.. Waiting until next ASCI

           

          thanks

           

          EDIT:

          Managed to get them all working. and after a couple of reboots and polciy and taks chnages they are now all fien and encrypting.

           

          Message was edited by: jmcleish on 21/04/11 09:41:54 CDT