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6992 Views 6 Replies Latest reply: Apr 15, 2011 10:22 PM by intenz RSS
Vincent Close Newcomer 2 posts since
Apr 15, 2011
Currently Being Moderated

Apr 15, 2011 7:26 AM

ePolicy Orchestrator 4.6 - invalid license?

I have been trying to install ePO 4.6 for the last two days with no success.  I was upgrading from ePO 4.5 and could not get it to run.  I get errors saying that the license is invalid. Specifically, it says that there's a database error while getting license information.

 

I've tried all sorts of things to get this to work.  I went as far as to delete the database and create a new one from scratch, but that didn't work.  I tried creating a local database using SQL Express (the database was originally a SQL Server database on a different server than ePO).  In all cases I get the error message below.

 

The McAfee docs on this in their knowledgebase addresses this issue as saying that it's fixed in ePO 4.6, but that obviously isn't the case.

 

Ideas?

 

Vinnie Close

Network Administrator

TPC Wire and Cable Corp.

Independence, Ohio

vclose@tpcwire.com

 

screencap.jpg

  • PhilM Champion 528 posts since
    Jan 7, 2010
    Currently Being Moderated
    1. Apr 15, 2011 8:54 AM (in response to Vincent Close)
    Re: ePolicy Orchestrator 4.6 - invalid license?

    Though your circumstances are slightly different from mine, the resulting problem regarding the license sounds oddly similar and based upon the fact that my ePO server was not connecting to the correct port on the database server to connect to the database and retrieve the license.

     

    Give the following KB article a try - https://kc.mcafee.com/corporate/index?page=content&id=KB66166&actp=search&viewlo cale=en_US&searchid=1301407657473

     

    I opted for Workaround 2 and it worked like a charm!

     

    Hope that helps.

    Phil.

     

    Message was edited by: PhilM on 15/04/11 14:54:53 IST
  • Attila Polinger Veteran 1,161 posts since
    Dec 8, 2009
    Currently Being Moderated
    3. Apr 15, 2011 9:52 AM (in response to Vincent Close)
    Re: ePolicy Orchestrator 4.6 - invalid license?

    Hello Vincent,

     

    if I remember correctly, orion.log should contain result information on the operation. That is, if you attempt to log in again and you fail again, please open orion.log and see what's there about this.

     

    Orion.log is in ePO install folder.

     

    Attila

     

    Message was edited by: apoling on 15/04/11 16:52:55 CEST
  • allamiro Apprentice 184 posts since
    Dec 16, 2010
    Currently Being Moderated
    4. Apr 15, 2011 12:02 PM (in response to Attila Polinger)
    Re: ePolicy Orchestrator 4.6 - invalid license?

    add a rule for eventparser.exe  and make sure that by path then finger prints are selected and  sql connection port as local service are allowed

     

    Message was edited by: allamiro on 4/15/11 12:02:02 PM CDT

     

    Message was edited by: allamiro on 4/15/11 12:02:55 PM CDT
  • intenz Newcomer 13 posts since
    Oct 19, 2009
    Currently Being Moderated
    5. Apr 15, 2011 8:48 PM (in response to Vincent Close)
    Re: ePolicy Orchestrator 4.6 - invalid license?

    Hi,

     

    I have been trying to get 4.6 for a while now. I'm having the exact same problem as Vincent described. I did two things to get arround the two errors:

     

    1. A database error occurred .....

     

    For some reason it seems that EPO is having problems with the encrypted password that is located in the db.properties file (..\Program Files\McAfee\ePolicy Orchestrator\Server\conf\orion\db.properties). I was able to connect to the database after putting in

    a clear text password

     

    db.user.passwd=  <your cleartext account password>

     

    This in of course not the best security practice but at least for now it got me arround the database connect issue.

     

    2. Dependency ...had initialization error & Repository Key Corrupt

     

    For testing purposes i replaced the cryptocme2.dll & cryptocme2.sig with an older version i had. This seemed to solve the initialization errors and let me login to the system.

     

    The problem with doing this is that the old cryptome2.dll does not seem to support 2048 encryption and the server.log registers the following errors

     

    - NAISIGN  Unable to create Dsa key context, RSA error 10011

    - NAISIGN  Unable to create hashing cryptographic context, error 10011

     

    So the result is that i can get into the system. Download packages but my keys are useless without the proper cryptome2.dll. I wonder if this DLL also has something to do with the decryption of the password.

     

    Does anyone know how cryptome2.dll is related to the initialization errors of RepositoryMgMT, AgentMgMt, SoftwareMgmt.

     

    Jorge

  • intenz Newcomer 13 posts since
    Oct 19, 2009
    Currently Being Moderated
    6. Apr 15, 2011 10:22 PM (in response to Vincent Close)
    Re: ePolicy Orchestrator 4.6 - invalid license?

    Hi guys,

     

    After preparing for another night of trying to get this to work i double check something. cryptome2.dll is used by a number of products and is not the only file used by Mcafee EPO and for example EMC and Dameware.

    The other files are:

     

    ccme_base.dll
    ccme_ecc.dll
    ccme_eccaccel.dll

    Just to make sure everything was cleaned up i also removed the following files. If you want to be on the safe side you can rename the extension or add a .old.

     

    cryptocme2.dll

    cryptocme2.sig

    DWRCRSA.DLL

     

    After deleting all these files from the c:\windows\system32 directory and restarting the Mcafee services the server started doing everything it should. Don't worry about deleting cryptocme2.dll and cryptocme2.sig from the windows system32 directory as EPO has a copy of the correct files in the root of the instalation folder.

     

    *Made a note to myself to "***** slap" the guy who used dameware on servers.*

     

    Vincent, please doublecheck this and let me know if it resolves your issue as well. Feel free to contact me at jmoreiravilhena@gmail.com

     

    Regards,

     

    Jorge

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