Run a Malwarebytes scan, then a TDSSkiller scan, if the malwarebytes scan finds nothing.
where can i find these two programs?
Download http://support.kaspersky.com/downloads/utils/tdsskiller.zip and save it to your Desktop.
Extract its contents to your desktop.
Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
If an infected file is detected, the default action will be Cure, click on Continue.
If a suspicious file is detected, the default action will be Skip, choose it.
It may ask you to reboot the computer to complete the process. Click on Reboot Now
Click the Report button and copy/paste the contents of it into your next reply.
I just had a message from Facebook to say that there is a virus and that i need to scan and remove using McAfee software. However, I checked my computer with my McAfee security which said that there has not been any virus detected. Is this a scam or geniune?
I am also having problem with my Microsoft Outlook sending and receiving as was told that spams and viruses has been detected too. Again McAfee has not detected any viruses, spams, etc.
Please does anyone know what is going on???? and what I should do to retore functionality of both. Thanks.
Did it fix your problem?
I've heard of that before, I'm not quite sure what it is yet, but I think it's fake.
Run a malwarebytes scan and then a TDSS killer scan, with my instructions on post 3.
I will do as your suggestions. Will this also work on my Outlook 2010? I am experiencing sending and receiving difficulties over the last 3 to 4 days. Particularl problem with sending out when i get error message saying there is spam detected. Do i still use your suggestion?