2 Replies Latest reply on Apr 9, 2011 4:47 AM by Peacekeeper

    assistance needed...

      Im not exactly sure whats going on with my computer, but I attempt to download and install the updated mcafee, and it says im not connected to the internet. i then go to attempt to chat with someone online to furthur assist me, i get to the page where i can choose to email someone or chat with someone, click on chat with someone, and it tells me the page im trying to view is not available. i know it is because im sitting here now typing this from a laptop. if someone could help me out i would greatly appreciate it because i really dont want to go out and buy my parents a new computer. thanks!!

        • 1. Re: assistance needed...

          im well aware that there is a virus, but im hoping in updating mcafee, it will be taken care of at least enough for me to quarenten it...im pretty computer illiterate so any help or advice given would begreatly appreciated. again thanks for your time

          • 2. Re: assistance needed...
            Peacekeeper

            If it is a virus it could be stopping the mcafee install.

             

            1. Try resetting Internet explorer to defaults

            2. Ensure there is no proxy set in connections (in IE)

            3. If you cannot download these to your parents PC download them ion your laptop and onto a usb stick

            If you think you have a virus infection on your PC do one or both of the following :

            - Run the free Mcafee Stinger program from http://vil.nai.com/vil/stinger/ -

             

            Download here latest version of getsusp https://community.mcafee.com/thread/32269

            Before you use Getsusp, you should go to this document

            https://community.mcafee.com/docs/DOC-1323

            and download the PDF file explaining what Getsusp is and how it works, and this document

            https://community.mcafee.com/docs/DOC-1761

            which downloads the installation guide PDF document.

             

            If you want a second opinion, or to be on the safe side, then you can do a scan with the free versions of these tools :

            Malwarebytes and SuperAntiSpyware

             

            If you already have Malwarebytes installed, the virus could be protecting itself against it. In that case, in order to get Malwarebytes running you'll need to rename the executable. Open theC:\Program Files\Malwarebytes Antimalware folder, then rename the "mbam.exe" file and double-click directly on the file to open the program. After updating the program, run a full system scan usingMalwarebytes.

             

            Make sure both programs are updated to the latest versions before running them and let them clean anything they find. If they quarantine a file or fail to remove a file try to get a copy of itand send it to Mcafee using the virus submission path described here :

             

            Send the file to mcafee labs at http://vil.nai.com/vil/submit-sample.aspx