Can you access your account ie when you purchased the product were you asked to register.
How was the software supplied? If you have a download link. try this
1 Uninstall the free trial via
2. Reboot and run
Install the software.
If still an issue go to customer service and instigate a chat with a tech and they will fix you up.
Message was edited by: Ex_Brit on 06/04/11 6:43:00 EDT AM