Moved to Malware Discussions > Home User Assistance.
You may have to temporarily disable System restore to get rid of certain infections if they are lodged in one or more of the restore points.
Also FYI Malwarebytes can be downloaded, installed, updated (important) and run all in 'Safe Mode with Networking' - if you can get into that mode.
Tap F8 repeatedly while booting up and choose that option, usually number 2 on the ensuing menu.
Use only the free version of MB.
Did all of those things, and still can't get MB to install. When it gets to the end of the install, I get an "access denied" error, and then it uninstalls. I do have Antispyware installed, and when I ran it this morning (after being clean last night) it showed 2 Trojans; Gen-IExplorer [Fake] and Gen-PEC, which it removed. Help, please.
You can't get MWB to install in Safe Mode with Networking? Try this when downloading, use the "Save as' to your desktop and rename it in the process to 12345.exe or similar.
No, MWB won't install in safe mode with networking. The download seems to work fine, but the install aborts at the very end with an error message saying "access denied." The may be similar to the computer's refusal to permit me to download certain other files (Windows Updater, Windows security updates, etc.) Those report that administrator rights are required (even though the user has administrator rights).
I'll try to change the filename, but I doubt that will work, because the file seems to download fine, it just won't install properly.
See if it will install from the changed name file.
If you are using Vista or Windows 7 right-click the .exe and select 'Run as Administrator'. A user with Adminstrator status is not quite as high as the actual Administrator account.
Sorry, but I'm using Windows XP, SP3.
I believe that right-click command also exists in XP - I'm not using it at the moment so wasn't sure.,
That didn't work. When I try to do things that require Administrator rigfhts, for example to initiate MS Windows Update, I get the following error message:
[Error number: 0x8DDD0002]
To install updates from this website, you must be logged on as an administrator or a member of the Administrators group on
your computer. If you use Windows XP, you can see if you are an administrator by going to User Accounts in Control Panel.
Note: If your computer is connected to a network, network policy settings might also prevent you using this website. Contact
your system administrator for help with updates.
I am an administrator, and the computer is hooked up to a wireless network. Interestingly, my other computer hooked up to this network, which did not have the Trojan, is also having strange connectivity and downloading problems now.