1 2 3 4 Previous Next 33 Replies Latest reply on Apr 30, 2011 1:59 PM by seraphicgate Branched to a new discussion.

    MVT Doesn't See Installed McAfee Programs (and other problems)....

      Hi everyone,

       

      About two days ago My McAfee SecurityCenter's Real Time Scanning started turning off for no reason. Every time I turned it back on, it would just turn back off again several minutes later. Also, when I tried to start a manual scan, it would cut off with an error. I know there're other threads for this problem:

      https://community.mcafee.com/thread/21946

      https://community.mcafee.com/message/116689#116689

       

      To figure out what was wrong, today I tried installing and running Virtual Technician, and it said that I had an outdated file of some sort. (I don't remember what it was. I was stupid at the time and didn't save the Logs, so I can't remember the name of the file it said was missing.) Also, apparently my DAT version is also outdated. I have 6304 when the most updated one (according to MVT) is 6305.

       

      I ran MVT, but it said it was unable to fix the problems. I ran MVT again and then restarted the computer, but it still said it couldn't fix the problems.

       

      Finally I gave up on MVT and uninstalled it. I realized the problem was Internet Explorer 9, which I uninstalled; then I restarted the computer. Now I have Internet Explorer 8 again, and my SecurityCenter and VirusScan are working again.

      However...

       

      I tried running Virtual Technician again just to make sure, and now says it couldn't detect ANY McAfee products on my computer. I uninstalled and reinstalled MVT, and it still says no McAfee products are on my computer.

      http://i357.photobucket.com/albums/oo18/bluesurrender/mvt.png

       

      I believe there were some other threads here for people with the same problem, as well.

      https://community.mcafee.com/message/169652#169652

       

       

      Not only that, but now my Windows Sidebar's Calendar Gadget is blank. I suspect that's a result of IE9 too, even though I already reverted back to IE8...

      http://i357.photobucket.com/albums/oo18/bluesurrender/windows_sidebar_error.png

       

       

       

      I already ran MVT a million times and restarted, and I've contacted Customer Service. Didn't help at all.

       

      Maybe someone here on the forums can?

       

       

      I am running 32-bit Windows Vista Home Premium with Service Pack 2 on an Acer Extensa 5620Z. My SecurityCenter/VirusScan were OEM's included with my laptop upon purchase years ago, and I've been renewing ever since. I don't want to uninstall/reinstall McAffe because, frankly, I'm worried I won't be able to get it back. It came with my laptop (OEM), and my laptop was a hand-me-down, so I don't have a download CD. I downloaded MVT from the file on the McAfee website. I have no other antivirus programs installed.

       

       

      McAfee Security Center

      Version: 10.5

      Build: 10.5.227

      AffId:662

      Language: en-us

      Last update:2/25/2011

      ------------------------------------------------

      McAfee VirusScan

      Version: 14.5

      Build: 14.5.130

      DAT: 6304

      DAT Creation Date: 4/2/2011

      Engine Version: 5400.1158

      ------------------------------------------------

      McAfee Personal Firewall

      Version: 11.5

      Build: 11.5.141

      Last Update: 12/24/2010

      ------------------------------------------------

      McAfee SiteAdvisor

      Version: 3.3

      Build: 3.3.1.129

      AffId: 662

      Language: en-us

      Last Update: 3/20/2011

      ------------------------------------------------

      McAfee Anti-Spam

      Version: 11.5

      Build: 11.5.141

      Last Update: 12/24/2010

      Content version: 3817

      Content update: 4/4/2011 2:32:25 PM

      Engine version: 2.2.0.9149

       

      Message was edited by: seraphicgate on 4/4/11 5:05:58 PM CDT

       

      Message was edited by: seraphicgate on 4/5/11 10:35:42 AM CDT
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