3 Replies Latest reply on Apr 27, 2011 9:58 AM by paulmarshall

    Mcsvhost.exe shutdown error again

    theflyingmonkey

      Hi, I was just wondering what should I do if I am getting the mcsvhost.exe shutdown error?  The one about the memory can't be referenced or written.  I have seen this discussion https://community.mcafee.com/thread/21993?start=0&tstart=0 and all I can say is that as of right now my Security Center version is passed 10.5.195 and so is my firewall version.

        • 1. Re: Mcsvhost.exe shutdown error again
          Dinz

           

          Some McAfee users have reported an error with the McSvcHost service during computer shutdown. The error is displayed for a few seconds, then shutdown continues normally.

           

          NOTE: No data is lost or damaged by this error.

           

          A software update to resolve this issue is currently being released as part of a phased distribution. You can see if you have the update by:

          1. Double-click the M icon in your taskbar.
          2. Click Navigation in the top right corner.
          3. Click About.
          4. If you have the software update, your Personal Firewall version will be 11.5.135 (or higher).

          If you have Personal Firewall version 11.5.135 (or higher), and still experience this issue, follow the steps below.

           

          Step 1 - Disable Access Protection

          1. Double-click the M icon in your taskbar.
          2. Click Navigation.
          3. Select General Settings and Alerts.
          4. Open the Access Protection drawer.
          5. Deselect Use Access Protection.
          6. Close SecurityCenter.

           

           

           

          Step 2 - Empty the Hackerwatch Data folder

          1. Navigate to the following folder:

            Windows XP: C:\Documents and Settings\All Users\Application Data\McAfee\HackerWatch\data
            Windows Vista / 7: C:\ProgramData\McAfee\HackerWatch\Data
          2. Delete all the files inside the Data folder.
          3. Restart your computer.

           

           

           

          Step 3 - Enable Access Protection

          1. Double-click the M icon in your taskbar.
          2. Click Navigation.
          3. Select General Settings and Alerts.
          4. Open the Access Protection drawer.
          5. Select Use Access Protection.
          6. Close SecurityCenter.

           

          • 2. Re: Mcsvhost.exe shutdown error again
            theflyingmonkey

            Is this the only way to fix this error? And yes my firewall is higher than version 11.5.135.  I kinda don't want to mess with the Acess Protection option and can't I empty the files inside the C:\Documents and Settings\All Users\Application Data\McAfee\HackerWatch\data folder without turning off the access protection?

            • 3. Re: Mcsvhost.exe shutdown error again

              I have an issue with McsvHost.exe

              It takes up most of my memory throughout the day. I have Version 11.5 and you mention 11.5.135 or higher is needed. Please advise how I get the newest version since I have my setting on automatic updates.

               

              Thanks,

              Paul