I'm an end user at a school district in San Antonio. Going to describe an issue and am asking for guidance on how to proceed.
Have a district issued laptop x two years, no issues until last Thurs. Started laptop, logged into district network, checked district email, no issues. Printed pdf, got popup message that file printed. Started word, left x 1 minute to check printer for pdf - not there and no status light like it was pending. Returned to laptop, checked print queue, no documents pending or in history.
Then noticed that Word had not started, so I figured, typical Windows issues, I'll reboot. Went to Start, Shutdown, Reboot, machine began reboot. Goes through an HP splash screen to a screen that reads "Starting Safeboot 5.0" (that is all normal) but then I get an error message "Safeboot Error, Error 0xe0050001, Safeboot is not installed" and an OK button. Clicking the button or pressing enter loops meback through the HP splash screen, Starting Safeboot and the error message.
IT helpdesk will only replace hard drive, not attempt any data recovery. I made a full backup in Dec but have three months of valuable work I need recovered (please save the backup editorials,I have been flogging myself since this occurred.)
Here is where I need help. The machine is a Compac 6910p running XP. It was sold to us by HP. When is would startup normally, I would get an HP screen to log in, and then it would go to a plain (DOS type) screen reading Safeboot 5.0 is starting, and then it would go to Windows and then my Novell login. Now of course I am in this loop.
I have a .dat file that has the HP credentials for this laptop. I do not have the .sdb or any other files for Safeboot recovery (yet), nor do I have BartPE or the McAfee safeboot recovery disk (that's not the right name but that's what it is).
Do you think this is a Safeboot error or an HP disk encryption error? I'm trying to figure out what tool to use to attempt to recover my data.
IT is not being very helpful and they just want to replace the drive and not attempt any data recovery.