3 Replies Latest reply on Nov 24, 2011 4:53 PM by ravengb

    McAfee installation Problem

      Hi ,

             I got McAfee free 6 months subscription. When i log in my account , i downloaded that DMSetup.exe setup file for the installation. When i double click on it, shows an error that "That McAfee Encountered a serious Problem". What can i do????

            When i run "McAfee Virtual Technician", it shows some errors and it fix it all the errors. The error are,(i)"DNS Catche Clear", (ii) Temp File Cleaning.... After this also i can't install that. Why this is happening like this???? Please help me to install the McAfee.....

        • 1. Re: McAfee installation Problem
          JaiPrakash

          Hi,

           

          You can try following these steps:

           

          1. Manually disable script debugging in Internet Explorer by following the below steps:

          Start Internet Explorer.

          On the Tools menu, click Internet Options.

          On the Advanced tab, under the Browsing section, click to select the Disable script debugging (Internet Explorer) check box and the Disable script debugging (Other) check box if it is present.

          Click OK, and then restart your computer.

           

           

          2.   Download and run the McAfee Pre-Install Tool using the below link and then try the McAfee product installation:

          http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe

           

           

          Also, kindly update us with the following details:

           

          Operating System: (Windows XP/ Vista / Windows 7)

          Browser Version: (IE 7 / IE 8 / IE 9 / Firefox / Google Chrome)

          McAfee Product: (Total Protection / Internet Security / Virus Scan / McAfee Security Scan)

          MVT Session ID:

           

           

          on 3/29/11 1:57:49 AM CDT
          • 2. Re: McAfee installation Problem

            HI JaiPrakash,

                             Thanks for your instructions........I followed the instructions given by you. But again i am getting the same error as "McAfee Integrated Security Platform Installer has encountered a problem and needs to close. Sorry for the inconvinience"...... I attached the image in this ...... Plaese help me......

             

            Message was edited by: enc on 4/4/11 7:28:22 AM CDT
            • 3. Re: McAfee installation Problem
              ravengb

              Hi JailPrakash,I have 2 computers, 1 with XP and laptop with Vista Home, the 1rst one I installed the Mcafee Internet Security, manually, I meant from the CD, since my internet is really slow. Now, from Vista, when I install from the CD McAfee starts the instalation, but goes right through the internet to install and update at the same time. My internet is SUPER SLOW, tryed that for 4 days, but went to 80% completed and then died off. Well, I want the software install the basic settings from the CD and then update later. On XP, appeared an window that I had 2 options, automatically through the internet or manually, which means install first and update later, right? But on Vista doesn't show these two options, just the first one. Can u understand what I meant? I tryed to solve this problem with McAfee and they said to start from the CD?!?!