7 Replies Latest reply on Apr 14, 2011 3:45 AM by sameer172006

    Win 7 Total Security

      WIndows 7 laptop running McAfee Total Protection.

       

      Alerts now popping up from something that got downloaded.  Research online tells me that this is a Rogue program that wants to get my credit card info.

       

      Taking hours and so far not corrected.  Why did my McAfee Total Protection not catch this.  I know for a fact that I did not click and download anything...was just doing some research online.

       

      When I searched on McAfee.Com, I could not find anything about this program.  Do I have the wrong McAfee product.  Which one will catch these types of malware?

       

      Thanks in advance for any help...

        • 1. Re: Win 7 Total Security
          Peacekeeper

          Most AVs have problems with fake scanners. Try

           

          If you think you have a virus infection on your PC do one or both of the following :

          - Run the free Mcafee Stinger program from http://vil.nai.com/vil/stinger/ -

           

          Download and run getsusp The latest version is here https://community.mcafee.com/thread/32269 

          Before you use Getsusp, you should go to this document and ensure you add your email to the preferences so the Mcafee labs can update you.

          https://community.mcafee.com/docs/DOC-1323

          and download the PDF file explaining what Getsusp is and how it works, and this document

          https://community.mcafee.com/docs/DOC-1761

          which downloads the installation guide PDF document.

           

          If you want a second opinion, or to be on the safe side, then you can do a scan with the free versions of these tools :

          Malwarebytes and SuperAntiSpyware

           

          If you already have Malwarebytes installed, the virus could be protecting itself against it. In that case, in order to get Malwarebytes running you'll need to rename the executable. Open theC:\Program Files\Malwarebytes Antimalware folder, then rename the "mbam.exe" file and double-click directly on the file to open the program. After updating the program, run a full system scan usingMalwarebytes.

           

          Make sure both programs are updated to the latest versions before running them and let them clean anything they find. If they quarantine a file or fail to remove a file try to get a copy of itand send it to Mcafee using the virus submission path described here :

           

          Send the file to mcafee labs at http://vil.nai.com/vil/submit-sample.aspx

           

           

          Oh another method using some above methods here

          http://www.bleepingcomputer.com/virus-removal/remove-win-7-internet-security-201 1

           

          Message was edited by: Peacekeeper on 29/03/11 7:46:26 PM
          • 2. Re: Win 7 Total Security
            Peter M

            I just noticed that this is posted in Total Security Service which is an Enterprise-oriented, multiple license required, software.  You are talking about the home product I believe?  If so I will move this to the appropriate spot.

            • 3. Re: Win 7 Total Security
              RaviShankar

              Hi,

               

              I have read your post.

               

              You need to run a beta scan with the latest DAT files to fix this issue. Please follow the given instructions to run the beta scan

               

              Download:

              • Create a folder in the root drive [C:] with the name “Scan” and download the zip file which has the “scan.exe” from the below link:

              http://www.mcafeeasap.com/downloads/CLS/vscl-w32-6.0.1-l.zip

              • Then download another zip file which has the latest “Beta Dat” files from the below link:

              http://vil.nai.com/vil/virus-4d.aspx  [Please select the file with the name “avvwin_netware_betadat.zip”]


              Extract:

              • Once the zip files downloaded, extract the “vscl-w32-6.0.1-l.zip” in the scan folder.
              • Then extract the “avvwin_netware_betadat.zip” in the same folder.
              • Move the files from the “vscl-w32-6.0.1-l” to the scan folder.
              • Then move the files from “avvwin_netware_betadat” to the same scan folder.

              NOTE: Please click on “Replace all” to replace the old dat files to the new one.

              Create .bat file:

              • Once the files extracted, follow the steps below to create a batch file to run the Command-line scan:
              • Open a notepad and copy the command given below:

              c:\scan\scan.exe /clean /all /adl /program /winmem /unzip /report c:\scan\scan-rpt.txt /rptall

              • Save the notepad in the root drive [C:] with the name and extension as “Scan.bat”

              Execute the scan in safe mode with command prompt:

              Boot the computer in the  safe with command prompt by tapping the F8 key while restarting the computer and selecting safe mode with command prompt in the advanced boot menu.

              • Type the commands given below to start the SDAT scan:

              Type cd\ and press enter.
              Then type C:\Scan.bat and press enter.

              • It will start the scan will take approximately 2-3 hours to complete the scan.

               

              Regards,

              Ravi

              • 4. Re: Win 7 Total Security
                Peter M

                Ravi we believe the customer is running the home product.

                • 5. Re: Win 7 Total Security

                  hi,

                   

                  i have got this same problem with mcafee installed and still no solution after about 5 hours.

                   

                  I tried the scan.bat method but it gives the error:

                   

                  "mscan32.dll has failed its integrity check"

                   

                  This is running in safe mode

                   

                  I have downloaded the stinger program and the getsus

                   

                  this is on windows 7 professional 64 bit,build 7601, SP1 - and home version of mcafee total protect

                   

                  im still surprised it slipped right through mcafee without any problem

                   

                  Message was edited by: mindone on 31/03/11 18:06:57 CDT
                  • 6. Re: Win 7 Total Security
                    Peter M

                    This section is for business products only.  Is this about malware in your home product installation or what?

                     

                    If it's about that then post a new discussion here:  https://community.mcafee.com/community/security/malware_discussion/consumer with a full explanation

                     

                    Message was edited by: Ex_Brit on 31/03/11 7:18:07 EDT PM
                    • 7. Re: Win 7 Total Security

                      Hi,

                       

                       

                      Have you been able to get any breakthrough yet ? Its no surprise to know that a rogue AV has bypassed a fully operational and up to date PC. I suggest you to do the following and this is what I always suggest. Plain, simple and gets the job done.

                       

                      1} Download a copy of Malwarebytes Antimalware from here :- http://www.filehippo.com/download_malwarebytes_anti_malware/

                      2} Install it and update it.

                      3} Run a FULL SCAN and select all the drives and watch it spring into action.

                       

                      This should more or less take care of the problem at hand. If you still have issues, please revert so that we get into a deeper level and tackle this.

                       

                       

                      All the best .  cheers

                       

                       

                      Sameer