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2779 Views 13 Replies Latest reply: Mar 28, 2011 9:56 AM by qussay RSS Go to original post 1 2 Previous Next
  • Ex_Brit Volunteer Moderator 59,582 posts since
    May 6, 2004
    Currently Being Moderated
    11. Mar 28, 2011 8:55 AM (in response to qussay)
    Re: Unable to Continue Installation Error Code:87

    I don't know but Tech. Support might.   If you have regular internet access through the router then McAfee should be able to connect normally as it uses whatever the browser is set to as far as I can tell.


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  • Jayadeep NR McAfeeSME 350 posts since
    Dec 20, 2010
    Currently Being Moderated
    12. Mar 28, 2011 8:57 AM (in response to qussay)
    Re: Unable to Continue Installation Error Code:87

    I suggest you to connect through LAN and most probably it will fix the issue.

     

    Please check folder C:\Windows\System32\drivers\etc and remove all other files rather than hosts, lmhosts.sam, networks, protocol and services. Then please open Hosts file in notepad and replace it with below Hosts file content. Please remove any other third security softwares like Norton, Microsoft Security Essentials,Windows LiveOneCare, etc.. 

     

    Hosts filecontent

     

    # Copyright(c) 1993-2009 Microsoft Corp.

    #

    # This is asample HOSTS file used by MicrosoftTCP/IP forWindows.

    #

    # This file contains the mappings of IP addresses to host names. Each

    # entry should be kept on an individual line. The IP address should

    # be placed in the first column followed by the corresponding host name.

    # The IP address and the host name should be separated by at least one

    # space.

    #

    #Additionally, comments (such as these) may be inserted on individual

    # lines or following the machine name denoted by a'#'symbol.

    #

    # For example:

    #

    #    102.54.94.97   rhino.acme.com         #source server

    #     38.25.63.10    x.acme.com             #xclient host

     

    # localhos tname resolution is handled within DNS itself.

    #            127.0.0.1      localhost

    #            ::1            localhost

     

    Please run MCPR tool.

    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe


    Run McAfee preinstall tool.

    http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe


    Ensure that Windows is up to date.

     

    Click Start, Search, type cmd.exe, and press ENTER.

    In the Search Results window, right-click cmd.exe and select Run As Administrator.

    In the command prompt window, type:

    netsh int ip reset reset.log <EnterButton>
    ipconfig -flushdns <EnterButton>

    Close the command prompt window.

     

    Reboot the computer

    Try to install McAfee again.


    Thanks and regards,

    Jayadeep NR
    McAfee SME


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