It appears like this issue needs some more diagnostics, I have sent you an e-mail requesting for more details on the same. Kindly have it replied so that we can assist you better on this issue.
it's now 12:45 PM MST. i have been waiting for the call you agreed to for 45 minutes now. that is terrible customer service. this is serious business for me - i run a small business on this laptop, i cannot afford for it to go offline, nor can i afford for its ongoing security to be compromised because it won't function with your software, and i certainly can't afford to sit around waiting for your phone call. i'll take my business elsewhere.
If McAfee Virus Removal did not find any virus in your computer I would contact them again and provide the service ticket number and request a refund. I believe you need to contact Customer Service to obtain this refund.
It may also help for you to post some infomation concerning your laptop such as the manufacturer, operating system, harddrive, ram, processor, etc.
Also sometimes these calls from Mcafee support are late. They maybe on another call that goes longer than they hoped. This even happened to me so noone is immune from the unforeseeable.
If you do not get a call soon post back
the technician who was unable to remove my virus initially already initiated the refund process.
i'm done with mcafee. it wasn't just this specific phone call that came an hour and fifteen minutes late. it's a pattern of really bad customer service - missed calls, losing connections with techs and not getting a call back, lack of any real means for me to follow up on my issues, etc.
i completely uninstalled mcafee and downloaded norton and everything is running fine.