6 Replies Latest reply on Mar 24, 2011 12:25 AM by mirrorless

    Error loading oprating system



      We are using Safe Boot V 5.1, one of our laptop failing to load the operating system with message "Error loading operating system"


      it's all started after restarting the computer and we recieve massage "error=e002000a" (if i can remember right) and then we try to force cyrpt and decryite hard disk.


      the process finished scornfully.


      after reboot we recieve "Error loading operating system"


      Is there a way to restore the files (only drive C encrypted)?

        • 1. Re: Error loading oprating system

          Are you SURE you used the right key? Did you successfully test decrypt the partition boot sector (63) prior to starting the decrypt?


          What sector range did you use when you ran the force decrypt? 

          • 2. Re: Error loading oprating system

            Thanks for the quick reply


            Yes, I exporeted the key from the server.


            I used sector range

            Start sector: 63

            Sector Count: 204796557


            "Did you successfully test decrypt the partition boot sector (63) prior to starting the decrypt?" what do you mean?



            • 3. Re: Error loading oprating system

              What you should have done is decrypted sector 63 in the workspace to make sure the SDB you were using was the correct one.


              Can you load up that sector in the workspace now and see it - does it look like a partition boot sector? Does it even look decrypted?

              • 4. Re: Error loading oprating system

                Yes, see the pictures



                • 5. Re: Error loading oprating system

                  If there's no regognisable text at the bottom (it should say things like "missing operating system" then you either used the wrong SDB file, or you decrypted twice.


                  I think you'd be better off calling your McAfee support contact, confessing to what you have done, and hopefully they will be able to walk you through undoing the mistakes and recovering the machine.


                  you basically need to encrypt everything again with the SDB file you used to decrypt to put things back as they were, then start again with the right SDB file.

                  • 6. Re: Error loading oprating system

                    How you decrypt it and what do you mean "the process finished scornfully" ?

                    we need to understand what had happen to this disk to help you recover.


                    To avoid wrong key for decryption that need SDb file (exporting machine profile) normally i ask my user disk information

                    From disk information will tell us the Database ID and Machine ID

                    So search through Machine id from the manager and export it

                    and to double confirm can used workspace to verify again - by checking sector 63 as mentioned by simon.


                    It's should be fine if you used SBFS authentication.