1 Reply Latest reply on Mar 22, 2011 7:33 AM by RaviShankar

    2011 Total Protection Activation

      Purchased 2011 Total Protection from Buy.com   Installed with the CD and the internet connection.  Gives me 15 days to activate.  Will not allow activation.  Have installed/removed several times.  Same error message appears "Can not Activate at this Time"    Plus, the CD program came in a sealed retail box, no activation key anywhere to be found.  Whats up? 

       

      Message was edited by: poolsolutionsinc on 3/21/11 3:33:27 PM CDT
        • 1. Re: 2011 Total Protection Activation
          RaviShankar

          Hi,

           

          I have read your reply.

           

          You have stated that  you have installed McAfee using a CD. please be informed that the version available in the CD is an older version of McAfee. But  you can get a latest version of the McAfee in the online security center. Please try installing from the security center and this will not need any activation.

           

          Please follow the given steps to reinstall McAfee,

           

          Steps for Uninstallation :

           

          1. Log on to the security center from www.mcafeeasap.com
          2. Click on the tab utilities-> select the sub tab Migration & Optimization.
          3. Under the Cleanup Utility --> select the download option.
          4. Download and save it to the desktop and run this exe to uninstall.
          5. Delete all the entries from start->Run->temp and then select all the files and folder under that and delete. (Ignore the files that you are not able to delete)
          6.  Delete all the entries from start->Run->%temp% and then select all the files and folder under that and delete. (Ignore the files that you are not able to delete)
          7.  Delete all the entries from start->Run->prefetch and then select all the files and folder under that and delete. (Ignore the files that you are not able to delete)
          8. Reboot the computer.

           

          Steps for Installation :

           

          Login to www.mcafeeasap.com with your login credentials.
          Click on computers tab.
          select the existing computer which has installed McAfee and delete.
          Close the security center.

          After you have done all the above steps, please proceed with the below steps for the installation.

          Open the webpage www.mcafeeasap.com
          Click on log in and enter your email address and password and login
          Under the tab dashboard, click on the install protection and select desktop protection.
          click on next.
          If you want to install McAfee on that computer you can install by selecting the first option.
          select the following features which you want to be installed in your computer.
          Virus and spyware protection service
          Firewall protection service
          Browser protection and web filtering service
          click on click here to install.
          Download the tops file and save it on your C drive and run it from there.
          McAfee will be installed in your computer.

           

          Please revert for any clarifications.

           

          Regards,

           

          Ravi