1 Reply Latest reply on Mar 19, 2011 9:50 PM by hem

    ePO 4.0; VSE 8.7 installed, not listed in system details

      epo 4.0

      agent 4.0

      vse 8.7.0.570

      XP SP3

       

      On nearly all systems, everything works as advertised, however, I have a handful of systems where VSE is installed and associated with the agent, but it isn't listed in ePO on the installed products row under system details.  Any suggestions on how to remediate this inconsistency?  I've tried uninstalling/reinstalling the agent and VSE.

       

      Thanks in advance,

        • 1. Re: ePO 4.0; VSE 8.7 installed, not listed in system details
          hem

          The very first thing, I will suggest to check for duplicate systems. There is default query (ePO:Duplicate systems). Please run and check for duplicates.

           

          If not duplicates then under system details, is the issue with VSE not listed or all the other products.

           

          If the issue is with only VSE then please look for plugin value (HKLM=>Software=>Network associates=>Application plugins=>VSE=>Plugin flag). If the value is non-zero then please change it zero, restart the framework service and initiate ASCI from the client machine.