if you removed it (ie, no pre-boot), then you can uninstall with sbsetup -Uninstall as per the admin guide?
What!!!!!!! I'm now expected to read documentation, whatever next ?
Seriously though, many thanks for your help I'll give it a try.
You have to finish the uninstall be going in w/ Admin privileges, and running sbsetup -uninstall
Does the client have both c:\Program Files\SafeBoot and C:\Program Files\McAfee\Endpoint Encryption for PC ?
If so, someone may have installed a newer version after the McAfee re-branding over a previous Control Break Intl. SafeBoot install.
The client s/w does not completely get it that the install path changed.
If you look at the sbclientlog.txt file in both folders you will see that the machine might be syncing but it is updating the older Safeboot sbclientlog.txt file but the app is using the empty sbclientlog.txt file in the new install folder.
Yes that's what would have happened. Unfortunately, the user of the machine in question is not around for a few weeks, & of course, has the machine with her, so I cant progress this.