1 Sometimes takes a while for purchase to get noted.
Also you must be signed into your computer as an Administrator level account to download and install this software
2. Check your account and see what it says re expiry and version available. If ok you can run the removal tool
reboot and run
Should work fine now.
If it was downloading a new version remove old version best way to go. If it was the same version or previous the change over should have been seamless.
Run the removal tool should be fine then
Thank you Peacekeeper. I guess I was over anxious in wanting it installed. Everything ended up installing perfectly.
Thank you for the answer.