5 Replies Latest reply on Mar 24, 2011 10:24 AM by kwgagel

    Agent Handler install fails with error "Setup was did not detect a compatible ePO server with the specified parameters."

      I'm trying to install using a agent hander account I created in epo with global admin privilages. I've confirmed the port in use. I'm installing using the servers IP address. I've confirmed the port number to use. I've turned off the firewall on the agent handler machine and its off on the ePO server and the SQL server.

      While the agent handler machine is in a geographically different location, the network is tunneled to our so its behind our corporate firewall. In otherwords there are no firewalls between these machines.

       

      ePO 4.5

      Agent handler from the 4.5 setup files

      Agent handler server is 2008 R2 with sp1

      ePO is Windows 2003 Standard Ed. SP2 fully patched

      SQL is Windows 2003 R2 Standard Ed. SP2 fully patched

      Microsoft SQL Server Management Studio                        10.50.1600.1

      Microsoft Analysis Services Client Tools                        10.50.1600.1

       

      Console-to-application server communication port: 8443 (confirmed)

       

      Does the handler install make a log file that I can check?

       

      Message was edited by: kwgagel on 3/15/11 5:53:54 PM CDT