i would be looking for:
Open Service Requests.
Limited to only my open requests. (Option to include others tickbox)
Days since last update
last update summary
download link at the end of the row for MER for that service request
The information I'm looking for is:
SR Status (Resolved, Waiting on Customer, Waiting for Tier # response...).
Days since last update (as listed above).
Last update summary (as listed above).