4 Replies Latest reply on Mar 14, 2011 10:23 AM by andresbauer

    file access failed after hibernate mode

      Hi,

      i have a problem with a laptop.

      After returning from hibernate mode, thepre-boot authenication lost the username.

      After give the username - a failureoccured: file access failed Using Admin-User works.

      Reset Token says also file access failedAdministrator-Recovery works. After that, i do in windows wake up agents andreenroll policies, after the reboot, the same failure occured.

      Assign another user to endpointencryption and also do wake up agents and reenroll policies, the preboot says:unknown user.

      ProviderPlugin 6.0.2.6 and Agent Host1.0.2.2 are used - so normally the bug with hibernate should fixed with thisversion.

      How can i repair the preboot ?

      I attached you the mfeepe.log

       

      Thanks for help

       

      Andreas