Please put the word false in the header, and resend it.
Thanks for the reply but I did that. The first time I submitted the subject was "false positive", the second time I submitted it the subject was just "false". I submitted 3 times (2 email 1web) because I did not receive any kind of response and then yesterday I got 3 responses all within a few minutes of each other.
If there is anything else that I need to do please let me know I really need to get this resolved soon as we are schedule to start burning trial CD's next week.
You guys can't add an exception to the policy on your McAfee product?
Unfortunately that is not an option. This product is going to ship 80k units a month so trying to explain that to any customer that has McAfee is not a real solution.
Can anyone here give me an idea of how long this process can take? I originally submitted the file on Monday and have yet to receive any kind of non-automated response. I tried calling support and I don’t think they really have any idea what a false positive is or what to do about it.
AVG was able to correct the issue in less than a day, Panda took 50 minutes and VIPER corrected it in 20 minutes.
The lack of communication from McAfee is extremely frustrating.
Just to help any other software vendors that may also have this issue with McAfee it seems the best way to get results is to send an email to firstname.lastname@example.org. There are actual humans that read that in box.