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4010 Views 3 Replies Latest reply: May 14, 2011 10:03 PM by forsakenroute RSS
rosselhoff Newcomer 2 posts since
Mar 8, 2011
Currently Being Moderated

Mar 8, 2011 10:33 AM

update/restart problem

Hi, I recently updated mcafee manually. Everything seemed to work fine. Mcafee asked for a restart, so I did. Now.. If I right click on the mcafee system tray icon and try to open it, it prompts me telling me that updates were installed and to restart to complete it. I do.. and problem is still there. Mcafee keeps asking for a restart, but a restart wont fix it.  I can right click on the tray icon and update again... i can see it download, but never install. any suggestions would be great.

 

McAfee AntiVirus Plus - Ver. 10.5.227

  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    1. Mar 8, 2011 11:37 PM (in response to rosselhoff)
    Re: update/restart problem

    Hi rosselhoff,

    Computers that repeatedly prompt to be restarted after an update might contain an unrequired registry key. Removing this registry key will resolve the issue. Please follow this document to resovle  the issue.

     

     

    Thanks,

       


    Dinesh
    Ex Community Admin
  • forsakenroute Newcomer 1 posts since
    May 14, 2011
    Currently Being Moderated
    3. May 14, 2011 10:03 PM (in response to rosselhoff)
    Re: update/restart problem

    I was expirencing the phenomenon with Mcafee Security Center version 10.5.  I'm running Windows Vista Basic on my LT with two user names.  Usually my primary user name is set to "Standard" in the event that I get an infection (that's the only part of the computer the virus will probably see).  However, in this case it was set to "Administrator" (which is what really boggles my mind).  The point is, both user names should have been able to update, restart and write to the registry.  But apparently, I switched to the original administrator user name, selected the restart option and then rebooted back to the same name.  I logged off and now the system has been up and running the internet for about 45 minutes on the standard user name with out that nagging restart reminder.

     

    If that changes, you'll be hearing from me.

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