2 Replies Latest reply on Mar 9, 2011 3:32 AM by blackmambo

    McAfee Internet Security 2011 - Security Center 'crashes' when trying to access Anti Spam Settings

      Hi

       

      I've just renewed my McAfee Internet Security subscription for 2011 and re-installed the software.

       

      When trying to customise the 'Anti-Spam' component (by clicking on the "Anti-Spam Settings" link), the 'McAfee Security Center' keeps crashing. As a result, I am unable to complete this function.

       

      I have tried uninstalling the software (including clean-up using McAfee Removal Tool) and then re-installing it and still no go!

       

      I've also checked the McAfee website and tried googling this problem........with no luck so far.

       

      I'm using a Lenovo laptop with Windows 7 (32-bit) platform.

       

      Please help!!!!!

       

      Cheers

      BM

        • 1. Re: McAfee Internet Security 2011 - Security Center 'crashes' when trying to access Anti Spam Settings
          Dinz

          Hi BM,

          Could you please explain what it means by crashing – Is that you are unable to change settings/ Does security center close off immediately ?
          Also let us know some of the following information ;

          What is the version of Antispam ?
          Do you have any other spam blocking utilities ?
          Run MVT from http://mvt.mcafee.com and allow it to fix any problems . please post back your session id.

           

           

          Regards,

           

          • 2. Re: McAfee Internet Security 2011 - Security Center 'crashes' when trying to access Anti Spam Settings

            Hi Dinesh

             

            Thanks for responding.

             

            In response to your queries, please note the following:

             

            1) McAfee SecurityCenter crashes when I click on "Anti-Spam" link under "Web and Email Protection" settings: 

             

            -> SecurityCenter closes after the appearance of Win7 error message "McAfee Security Center has stopped working - Check online for a solution and close the program OR Close the program"'

             

            -> Also unable to change settings of Anti-Spam

             

            -> McAfee crash image attached below for your reference

             

            McAfee Internet Security 2011 - Error Message.jpg

             

            2) McAfee 2011 Components Version:

             

            McAfee Anti-Spam

            Version: 11.5

            Build: 11.5.141

            Last Update: 8/3/2011

            Content Version:3789

            Content Update: 9/3/2011 1:38:10 PM

            Engine Version: 2.2.0.9149

             

             

            McAfee SecurityCenter

            Version: 10.5

            Build: 10.5.227

            Affld: 742-7

            Language: en-au

            Last Update: 8/3/2011

             

             

             

            3) Any other spam blocking utilities

             

            -> Spy-bot installed previously - but had to remove it when I installed McAfee Internet Security 2011

             

            -> And Spy-bot not yet reinstalled back on computer

             

             

             

            4) McAfee Virtual Technician result:

             

            -> "No Problems Found"

             

            -> Session ID 31420360

             

             

            Hope this helps. I look forward to hearing from you shortly.

             

            Cheers

            BM