McAfee Virtual Technician installation fails on Windows XP.
This information current as of 04 Mar 11.
I am running a newly installed (02 March) verson of Windows XP, SP3 with all MS updates through today on a desktop computer with plenty of processer power, disk space and RAM. I've also loaded some basic applications, all of which seem to be working fine. Immediately following installation of XP, I installed the free version of Avast, but have removed it and successfully re-installed a previously purchased (May 2010) version of McAfee Total Protection ("MTP"). (This version was first installed to and then removed from the prior XP installation because of problems). The current MTP installation intentionally excluded Parental Controls and Site-Advisor and EasyNetworking. Although the current install was started from a McAfee Backup CD obtained at the time of the initial product purchase, once it was in progress all files were downloaded and installed directly from the McAfee website.
Prior to installing MTP, all steps contained in McAfee Document ID: TS100119 were followed, including clearing temporary files and disabling pop-up blockers and script debugging. Lastly, step 7, running the McAfee Preinstall tool (McPreInstall.exe), was executed. MTP then installed without problem. (An earlier effort to install MTP was mostly successful, except that Site-Advisor, which was NOT intentionally excluded from the install, failed to install. This partially failed install was removed using the Control Panel and rolled back using the Restore Point, and the subsequent successful install was achieved as described.) MTPhas been fully updated and appears to be working properly.
Immediately after successfully installing MTP, I tried to install McAfee Virtual Technician ("MVT"). Before doing so, I again went through the full preparation process set out in Document ID: TS100119. Install of MVT failed. Went through the whole procedure again and failed again.
Can't communicate with McAfee about it, because use of Live Chat apparently requires presence of MVT on system.