1 Reply Latest reply on Mar 7, 2011 2:03 PM by RaviShankar

    McAfee S.a.a.S V5.2

      SaaS Mcafee Error.JPGI have recenltly installed S.a.a.S V 5.2 on a HP laptop.  After the installation the CPU was being overutilized by MCSheild.exe process which is my first issue.  Secondly, after the installation I get an error when attempting to make changes in MSCONFIG  utility.  After much troubleshooting  I uninstalled S.a.a.S from the laptop and I was able to make changes in MSCONFIG and the CPU useage returned to normal.

        I then proceeded to uninstall S.a.a.S V 5.2 using the cleanup utility in the McAfee security center and reinstalled McAfee S.a.a.S V5.2.  But I used a differnet approach.  I installed the anti-virus/spyware component first, then browser protection, and last the firewall.  I wanted to see if one of the 3 components of the Security Suite was casuing the CPU to spike.  Fortunately the installation was a success and the CPU seems to operating at a normal pace.

        But I still cannot make changes in MSCONFIG utility.  Heres a screen shot of the error I recieve.  I would really appreciate any feedback.

       

      Thanks

        • 1. McAfee S.a.a.S V5.2
          RaviShankar

          Hi,

           

          I have read your post.

           

          The error message seems to be regarding the admin user rights. In this case I would like to recommend you to please check the status when McAfee is disabled.

           

          To disable McAfee,

           

          Open command prompt --> Type the command netstop myagtsvc

           

          Now check the status.

           

          To enable McAfee,

           

          Open command prompt --> Type the command netstart myagtsvc

           

          please also try the same by login as an administrator.

           

          Regards,

           

          Ravi