5 Replies Latest reply on Mar 8, 2011 8:13 AM by Deano

    Cant cancel/delete a scan

      Hi All

       

      I have a scan which I cant cancel and it is currently holding up all other scans.

       

      Even if I try to delete the scan I get an error message "this scan is locked by another process" .... anybody have any ideas?

       

      cheers

       

      p.s McAfee Vulnerability Manager - v7.01

       

      Message was edited by: Deano on 02/03/11 07:34:54 CST
        • 1. Cant cancel/delete a scan

          I believe there is a manual method that involves removing it from the DB but I can't seem to find the KB.  I remember our SAM sending it to us in the past so you may need to contact support for the instructions.  KB66437 also says "Contact McAfee support for details on how to cancel/reschedule  the scans." which makes it seem like that as well.  Also take a look at KB58583 which mentions the error you're getting.

           

          Andrew

          1 of 1 people found this helpful
          • 2. Cant cancel/delete a scan

            Cheers Andy.

             

            I have been told by Support that this is a DB issue, but they are un-sure of how to fix it (at 1st line support) and have passed it to 2nd Line Support.

             

            I will post the 'fix' here once the issue has been resolved.

            • 3. Cant cancel/delete a scan
              jhaynes

              I'll peak in on Tier 2 tomorrow and see where this is at. If you get a chance post the SR number.

               

              Jeff Haynes

              • 4. Cant cancel/delete a scan

                Appreciate your help Jeff, cheers.

                 

                SR: 3-1422915190

                • 5. Cant cancel/delete a scan

                  Hi Jeff

                   

                  Tier 3 resolved the issue, it was down to the EngineID changing. Raid (UK Tier 3 support engineer), said that when I upgraded to v7.0 it may have changed my engineID. He then made some changes to the Faultline DB and now all scans are 'pending' awaiting the scheduler to kick in .... and the 'paused' scan is no longer.

                   

                  Kudos to Raid, the man is top notch.