3 Replies Latest reply on Mar 4, 2011 9:26 AM by Anna6

    Can't Install DLP Agent 3

      I'm tring to install DLP Agent 3 manually on a client computer and befor it gets to the end of the installation I get a rollback fron the installer.

      in the eventviwer I revice this massage:

       

      Property(S): SOURCEDIR = C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Current\DATALOSS2000\Install\0409\
      Property(S): SourcedirProduct = {1433C8C8-5AA6-4571-9C7C-3F7E9766430C}
      Property(S): ProductToBeRegistered = 1מ

      MSI (s) (F8:3C) [14:34:20:344]: Note: 1: 1708

      MSI (s) (F8:3C) [14:34:20:344]: Product: McAfee DLP Agent -- Installation failed.

       

      MSI (s) (F8:3C) [14:34:20:364]: Cleaning up uninstalled install packages, if any exist

      MSI (s) (F8:3C) [14:34:20:364]: MainEngineThread is returning 1603

      MSI (s) (F8:18) [14:34:20:464]: Destroying RemoteAPI object.

      MSI (s) (F8:40) [14:34:20:464]: Custom Action Manager thread ending.

      === Logging stopped: 10/03/2010  14:34:20 ===

      MSI (c) (A4:D4) [14:34:20:484]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (c) (A4:D4) [14:34:20:484]: MainEngineThread is returning 1603

      === Verbose logging stopped: 10/03/2010  14:34:20 ===

       

      I found the KB-

      https://kc.mcafee.com/corporate/index?page=content&id=KB68450&cat=CORP_DATA_LOSS _PREVENTION_2_2&actp=LIST

      but it doesn't work...

      Please Help!!!

       

      Thanks

        • 1. Can't Install DLP Agent 3

          Could be VSE or HIP blocking the install.  Are you logged in as administrator?

           

          MSI errors 1708 and 1603 are really worthless.   1708 is installation operation failed and 1603 is fatal error during installation.

           

          Have you tried 9.0 or 9.1?

          • 2. Re: Can't Install DLP Agent 3
            exbrit

            Hi Raja,

             

            The Forum Administrator, April Jacobs, is trying to reach you but it appears that some emails and PM's from this board are not getting through to your email address which I believe is a disposable one (only visible to board admins and mods).

             

            Please PM her on her profile (over at the right side) HERE.

             

            Message was edited by: Ex_Brit on 04/03/11 9:02:56 EST AM
            • 3. Can't Install DLP Agent 3

              How the installation of DLP 9 can help?

              I tries to install it via EPO i get the same error...