1 Reply Latest reply on Mar 2, 2011 4:30 AM by Peacekeeper

    What to do next after a Service Request for virus removal?

      Just wondering if someone here is able to help me as I can't get through to anyone at McAfee on the phone.

      Yesterday I called and they told me to run the stinger to try remove a virus on my computer. As this did not work I opted to pay to get McAfee to remove it for me. I received an email confirming my service request, but am unsure what I am expected to do next. I have heard nothing from them and have called twice, only to be put on hold for more than an hour each time.

      Any help would be greatly appreciated!

       

      Regards,

      Sacha