4 Replies Latest reply on Mar 1, 2011 2:35 PM by Peter M

    How do I stop "Barracuda error" email bounce-backs?

      Here are some clips of text from the error message received with the bounce back:

         

      SMTP error from remote mail server after end of data:

      blocked using Barracuda Reputation; http://www.barracudanetworks.com/reputation/?r=1&ip=(my home network IP appeared here)

       

      I am working with a client and every time I try to email their company, I get this bounce-back. It appears that somehow my IP is blocked and the mail won't go through. When I click in the error window to go to the barracuda site, they ask me to spend $20 to clear my IP block. After Googling this provider, I see some are claiming it is a scam so I haven't paid the money.

       

      Please advise me how to correct this issue if anyone else has dealt with it! I look forward to hearing back.