1 Reply Latest reply on Apr 13, 2011 8:03 PM by allamiro

    Many clients can not install the latest HIPS dat files

    tonyharding

      Hi

       

      We have epo 4.5 server and the latest agents/software patches etc. We are suffering a lot of clients (not all of them) with the problem that they can not install the latest HIPS DAT file. here is an example of the logs

       

      01 March 2011 13:40:10

      Info

      Updater

      Verifying V2datdet.mcs.

      01 March 2011 13:40:11

      Info

      Updater

      Product(s) running the latest DATs.

      01 March 2011 13:40:11

      Info

      Updater

      Verifying EceptCntDet.mcs.

      01 March 2011 13:40:11

      Info

      Updater

      Searching available updates for HIPS Content 7.0.0.3527.

      01 March 2011 13:40:11

      Info

      Updater

      Downloading PkgCatalog.z.

      01 March 2011 13:40:11

      Info

      Updater

      Verifying PkgCatalog.z.

      01 March 2011 13:40:11

      Info

      Updater

      Extracting PkgCatalog.z.

      01 March 2011 13:40:11

      Info

      Updater

      Loading update configuration from: PkgCatalog.xml

      01 March 2011 13:40:12

      Info

      Updater

      Verifying EceptHelper.mcs.

      01 March 2011 13:40:12

      Info

      Updater

      Verifying EceptCntIns.mcs.

      01 March 2011 13:40:12

      Info

      Updater

      Starting DAT update.

      01 March 2011 13:40:12

      Info

      Updater

      Verifying agent-windows.zip.

      01 March 2011 13:40:12

      Info

      Updater

      Pre-notifying for DAT update.

      01 March 2011 13:41:12

      Info

      Updater

      Update failed to version DAT 7.0.0.3527.

      01 March 2011 13:41:13

      Info

      Updater

      Update Finished

       

      I have tried to force an update but many of the clien refuse to download the latest dat files. Any suggestions ?

       

      thanks

       

      Tony