7 Replies Latest reply on Mar 1, 2011 6:21 AM by goldi

    cannot install ePo 4.5 - Error Logs inside

      Hello everybody,

       

       

      iam trying to install ePo 4.5 on a Testserver. All Requirements are installed. When i start the Installationsetup it fails instantly after extracting the files with the following Error/Error-Log

       

       

       

      FAILURE: In UseDLL to load the following DLL with return code [-1]: [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{266AE5B5-7348-4183-BAFC-4224DAFE83A0}\Comm onSetup.Dll]

       

       

       

      EPO450-Install-CustomAction-Log:

       

       

       

      11:04:06 ePO450CALog: Start OnBegin()

      11:04:06 ePO450CALog: Start InitializeInstallation

      11:04:06 ePO450CALog: Extracting support files to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\

      11:04:06 ePO450CALog: Extracting the key file [NaiLite.DLL] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\NaiL ite.DLL

      11:04:07 ePO450CALog: Extracting the key file [NaiLite.DAT] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\NaiL ite.DAT

      11:04:07 ePO450CALog: Extracting the key file [MsVcr80.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\MsVc r80.dll

      11:04:07 ePO450CALog: Extracting the key file [MsVcp80.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\MsVc p80.dll

      11:04:07 ePO450CALog: Extracting the key file [MsVcm80.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\MsVc m80.dll

      11:04:07 ePO450CALog: Extracting the key file [Microsoft.VC80.CRT.manifest] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\Micr osoft.VC80.CRT.manifest

      11:04:07 ePO450CALog: Extracting the key file [NaiLog.DLL] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\NaiL og.DLL

      11:04:07 ePO450CALog: Extracting the key file [cryptocme2.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\cryp tocme2.dll

      11:04:07 ePO450CALog: Extracting the key file [cryptocme2.sig] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\cryp tocme2.sig

      11:04:07 ePO450CALog: Extracting the key file [Jar.EXE] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\Jar. EXE

      11:04:07 ePO450CALog: Extracting the key file [CommonSetup.DLL] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\Comm onSetup.DLL

      11:04:07 ePO450CALog: Extracting the key file [ahsetup.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\ahse tup.dll

      11:04:07 ePO450CALog: Extracting the key file [eposetup.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\epos etup.dll

      11:04:07 ePO450CALog: Extracting the key file [dal.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\dal. dll

      11:04:07 ePO450CALog: Extracting the key file [mcupload.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\mcup load.dll

      11:04:07 ePO450CALog: Extracting the key file [naizlb32.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\naiz lb32.dll

      11:04:07 ePO450CALog: Extracting the key file [nmcomn32.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\nmco mn32.dll

      11:04:07 ePO450CALog: Extracting the key file [pontutil.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\pont util.dll

      11:04:07 ePO450CALog: Extracting the key file [SetLicense.Exe] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\SetL icense.Exe

      11:04:07 ePO450CALog: Extracting the key file [licensed.dat] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\\lice nsed.dat

      11:04:07 ePO450CALog: Loading the following DLL for Use: [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\Comm onSetup.Dll]

      11:04:07 ePO450CALog: Setting the current directory to [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}].

      11:04:07 ePO450CALog: FAILURE: In UseDLL to load the following DLL with return code [-1]: [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{5E863168-8BC3-4726-9F3A-B1F375D53C95}\Comm onSetup.Dll]

      11:04:07 ePO450CALog: Start OnAbort()

      11:04:07 ePO450CALog: Start createInstallerMER

      11:04:07 ePO450CALog: End createInstallerMER

      11:04:07 ePO450CALog: Looking for the following error ini file: [McAfeeLogs\EPO450-Error.Ini]

      11:04:07 ePO450CALog: Error INI file found so show the Error description control.

      11:04:47 ePO450CALog: End OnAbort()

      11:09:38 ePO450CALog: Setup found an old EPO450-Debug.Ini so deleting it.

      11:09:38 ePO450CALog: Setup found an old EPO450-Error.Ini so deleting it.

      11:09:38 ePO450CALog: Start OnBegin()

      11:09:38 ePO450CALog: Start InitializeInstallation

      11:09:38 ePO450CALog: Extracting support files to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\

      11:09:38 ePO450CALog: Extracting the key file [NaiLite.DLL] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\NaiL ite.DLL

      11:09:38 ePO450CALog: Extracting the key file [NaiLite.DAT] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\NaiL ite.DAT

      11:09:38 ePO450CALog: Extracting the key file [MsVcr80.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\MsVc r80.dll

      11:09:38 ePO450CALog: Extracting the key file [MsVcp80.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\MsVc p80.dll

      11:09:38 ePO450CALog: Extracting the key file [MsVcm80.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\MsVc m80.dll

      11:09:38 ePO450CALog: Extracting the key file [Microsoft.VC80.CRT.manifest] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\Micr osoft.VC80.CRT.manifest

      11:09:38 ePO450CALog: Extracting the key file [NaiLog.DLL] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\NaiL og.DLL

      11:09:38 ePO450CALog: Extracting the key file [cryptocme2.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\cryp tocme2.dll

      11:09:38 ePO450CALog: Extracting the key file [cryptocme2.sig] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\cryp tocme2.sig

      11:09:38 ePO450CALog: Extracting the key file [Jar.EXE] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\Jar. EXE

      11:09:38 ePO450CALog: Extracting the key file [CommonSetup.DLL] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\Comm onSetup.DLL

      11:09:38 ePO450CALog: Extracting the key file [ahsetup.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\ahse tup.dll

      11:09:38 ePO450CALog: Extracting the key file [eposetup.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\epos etup.dll

      11:09:38 ePO450CALog: Extracting the key file [dal.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\dal. dll

      11:09:38 ePO450CALog: Extracting the key file [mcupload.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\mcup load.dll

      11:09:38 ePO450CALog: Extracting the key file [naizlb32.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\naiz lb32.dll

      11:09:38 ePO450CALog: Extracting the key file [nmcomn32.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\nmco mn32.dll

      11:09:38 ePO450CALog: Extracting the key file [pontutil.dll] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\pont util.dll

      11:09:38 ePO450CALog: Extracting the key file [SetLicense.Exe] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\SetL icense.Exe

      11:09:38 ePO450CALog: Extracting the key file [licensed.dat] from the MSI binary table to the following location: C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\\lice nsed.dat

      11:09:38 ePO450CALog: Loading the following DLL for Use: [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\Comm onSetup.Dll]

      11:09:38 ePO450CALog: Setting the current directory to [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}].

      11:09:39 ePO450CALog: FAILURE: In UseDLL to load the following DLL with return code [-1]: [C:\DOKUME~1\ADMINI~1\LOKALE~1\Temp\{0266F515-2CB6-4AF0-951F-5EA14F0D99A7}\Comm onSetup.Dll]

      11:09:39 ePO450CALog: Start OnAbort()

      11:09:39 ePO450CALog: Start createInstallerMER

      11:09:39 ePO450CALog: End createInstallerMER

      11:09:39 ePO450CALog: Looking for the following error ini file: [McAfeeLogs\EPO450-Error.Ini]

      11:09:39 ePO450CALog: Error INI file found so show the Error description control.

       

       

      In your Knowledgearea i found an article to fix that Problem, if you have installed Dameware. But i dont use that tool. Any Ideas how to fix it ?