Karen, Unfortunately antivirus applications have a hard time detecting these fake anti-malware pests.
Hint: booting into Safe Mode with Networking usually gives you a working machine with the Internet access.
There's an excellent removal guide here but scroll down the page as the first links you see are advertising: http://www.bleepingcomputer.com/virus-removal/remove-win-7-antispyware-2011
Or, try initiating System Restore in that mode to go back to before it all started. Don't forget to update everything afterwards and to temporarily disable System Restore to get rid of the bad restore point.
Thank you for the tip I will try this shortly and let you know if it works
OK, good luck.
I opened in safe mode with networking and internet explorer loaded to my home page however when I try to go to bleeping computer or indeed mcafee (im guessing any security site?) the virus thing blocks it... I am now on my childrens very old very slow (but working) pc but I don't know what to try next...
Any suggestions most welcome.....
Did you try to invoke System Restore to before this happened? In that mode go to Start/All Programs/Accessories/System Tools/System Restore and see if it can be initiated. If so all this can be avoided.
Afterwards simply temporarily disable System restore to destroy the infected restore point and then update your System and McAfee of course, if necessary.
Do you still have the problem?
yes at the moment I still have the problem.. I read thro some of the post on here today with the same problem as someone suggested I might be able to get full access through the guest account on the computer. This worked so I am now just about to follow the instruction from peter on the bleeping computer site (Rkill and malware bytes)... Fingers and toes crossed this will work...
I am reluctant to system restore as whilst I have recent back ups not beingvery computer knowledgeable I don't trust myself to have all the important stuff...? Obviously I will i the rkill dosn't work.....
I will update you later..
Thanks for your reply
I have managed to gain full access to my pc by logging under guest... I am just about to try your intial instructions with the rkill etc etc..
Many Thanks for your help