Email file to: firstname.lastname@example.org
When submitting samples via E-mail all samples must be packaged in a .ZIP file and email header should start with the word "False" (minus the "").
Additionally, any .ZIP file created must be password-protected using the password "infected" (minus the ""). Failure to follow these guidelines will cause your submission to be rejected.
If you've done that properly an automated response should be received almost immediately, followed by a manual one, usually within 24 - 48 hours.
If you don't receive anything it either means the file was submitted incorrectly or the response is sitting in your Junk or Spam mail folders.
**If they respond that it is an infection and you are sure it is not, forward* that email immediately to email@example.com and insert the word'False' (minus the '') in front of the header, but keep the rest of the header intact.
* recommending forward because at the moment if you hit reply it goes to the old avertlabs email address in error.