5 Replies Latest reply on Feb 28, 2011 7:18 PM by mikest

    ePO fails to sync with Active Directory

      Hi everyone,


      I'm new to the community and hope I'm asking this in the right location.


      We have a company policy that requires periodic changing of the domain administrator password.  After we changed it last week, ePO started failing everytime it tried to sync with Active Directory.  the error message in the EpoApSvr.log file is:


      20110228102512     E     #5900     epo_ldap     Bind Failed, error = Invalid Credentials (49)


      There are similar errors in the knowledge base (which I can't bring up because the KB seems to be temporarily unavailable), but the problem is not invalid credentials (as I recall).


      does anyone know how/where I might solve this?


      FWIW, after we changed our domain admin password last week, we lost our ability to login and had to https://localhost:8443/core/config to manually change the password so that we could log back in.  That didn't fix the AD Sync problem though.  did it cause it?


      Is there another location in the ePO console where we're supposed to type in the new password?


      I'm not sure why it would matter, but we're using windows 2008 Server (64-bit) and ePO 4.5.