What exactly are you looking for? Basically you click the items on the main interface to expand them, and for other functions click Navigate, at the top right. There is also a comprehensive Help section.
Once you get used to it I'm sure you'll find it more convenient than the previous model.
The best way to contact Support is online chat and maybe you weren't entering your phone number in the correct format. Firstly it has to be the phone number you registered with and the email address has to be the same one that you used when registering.
Enter the phone number as 000-xxx-xxxx where 000 is your area code and the balance is your 7 digit phone number and make sure you have the hyphens. For countries that don't use the standardised N. American 10-digit dialling, work backwards from your actual phone number, as long as its in the above format.
Thanks, Peter. I appreciate you taking the time to respond.
I have been entering my number correctly. Both numbers -- the only ones I have.
McAfee was installed when I switched to AT&T DSL from Comcast. I don't remember ever entering my phone number with McAfee.
Until it acknowledges my phone number -- I can't access McAfee's chat or email. I've tried the pull down menus. Nowhere do I see McAfee Quick Clean or Defragmentation.
I'm going to call AT&T and see if they can help me. My son should be coming by in a couple of weeks. He obviously knows more about computers than I do.
Quickclean if not already installed should be installable automatically and then accessible by clicking PC Optimization on the main interface. It's format has been changed. Defragmenter and Shredder come up when that is clicked.
Those are, however, only extensions of already available Windows tools.
I'll try to flag this and get someone to contact you from support.
Moved to SecurityCenter 10 for better attention.
I understand that you have spent a lot of time and effort because of this. Please let me know if you are interested in call back from one of our expert technicians. If yes, I have sent you an email requesting to schedule an appointment for the same ; please have it replied and we could get this proceeded.