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4086 Views 34 Replies Latest reply: Mar 11, 2012 1:42 PM by tyomni RSS 1 2 3 4 Previous Next
isettaworld Newcomer 10 posts since
Feb 23, 2011
Currently Being Moderated

Feb 23, 2011 7:33 AM

ineffective McAfee

I have bought a new toshiba laptop with Mcafee installed and a 30 day free trial ( 20 days of the free trial left to run.)  2 days ago my laptop caught the "System Tool" bug.

It has cost me time, energy expense and anxiety to get a resolution at a local specialist.

 

So here's some questions ....

 

Why didn't Mcafee intercept and neutralise this bug ?

 

What is the point of Mcafee if it doesn't eliminate attacks ?

 

Why does a search in mcafee give no results for "enquiries" or "complaints" ?

 

Why does Mcafee make it so awkward for users to ask a question ?

 

I'm very dissappointed with mcafee so far

 

Terry

  • Ex_Brit Volunteer Moderator 59,512 posts since
    May 6, 2004
    Currently Being Moderated
    1. Feb 23, 2011 8:30 AM (in response to isettaworld)
    Re: ineffective McAfee

    None of the antivirus applications on the market do very well against these fake anti-malware applications, see this thread regarding this particular one (and there are others): https://community.mcafee.com/thread/30971?start=0&tstart=0

     

    They rely on you clicking something and that is when they take hold and one needs specialist tools to get rid of them usually.

     

    By the same token those specialist tools don't do too well against the millions of viruses, trojans and worms that VirusScan already protects you against.   McAfee, like all security software firms, tries to catch as much as it can but they have to strike a balance between total lockdown and free access to the web, and there are ways of submitting samples to them for analysis, but as you can imagine, it's a never ending battle.

     

     

     


     

    Message was edited by: Ex_Brit on 23/02/11 9:30:24 EST AM

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  • Ex_Brit Volunteer Moderator 59,512 posts since
    May 6, 2004
    Currently Being Moderated
    3. Feb 23, 2011 3:10 PM (in response to isettaworld)
    Re: ineffective McAfee

    It also doesn't say 100% safe because there is no such thing on this Earth I'm afraid.   No security software is guaranteed.


    https://community.mcafee.com/servlet/JiveServlet/downloadImage/2-143933-5189/78-49/Peter.gif
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  • darkshyre The Place at McAfee Member 139 posts since
    Jun 5, 2006
    Currently Being Moderated
    4. Feb 23, 2011 9:01 PM (in response to isettaworld)
    ineffective McAfee

    Yo! Fake anti malwares are indeed very hard to detect for VirusScan even for the enterprise version. However, you can fix these types of threats by running the STINGER Tool which is a free tool and can be downloaded from Mcafee.

     

    Why dontcha give it a try??

  • newjack Veteran 1,172 posts since
    Dec 5, 2009
    Currently Being Moderated
    6. Feb 24, 2011 11:21 AM (in response to isettaworld)
    ineffective McAfee

    Hi isettaworld, if you have not yet eliminated system tool here are full instructions from a reputable site.

    http://www.bleepingcomputer.com/virus-removal/remove-system-tool

     

    Also not sure if this is what youe looking for.There is an E-mail here

    http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS

  • Hayton Volunteer Moderator 4,590 posts since
    Sep 27, 2010
    Currently Being Moderated
    8. Feb 25, 2011 1:20 PM (in response to isettaworld)
    ineffective McAfee

    System Tool is a fake, or rogue, program, like so many others that we encounter on these forums. In general, they fool AV programs because they look and behave like genuine programs (as far as AV software is concerned). Only the Mk.1 human eyeball and brain can clearly see that they don't belong and need to be got rid of.

     

    System Tool though appears to be more malicious than most of the fakes. You need to talk to ConorD62, who is becoming something of an expert on these fake AV programs.  As far as I can see System Tool has crossed the dividing line between scareware (a descriptive and accurate name) and malware. Many of these fake programs will try to avoid being deleted, but this one seems to have extra anti-removal features, which presumably is why it was considered to be worth including in the Stinger tool. I don't know why it hasn't yet been incorporated into the main threat database; perhaps it already has, or will be.

     

    It's not just McAfee that doesn't deal effectively with this one (and others). The other AV vendors also have a patchy record in dealing with fake programs. The best thing to do is to use the specialist forums, like bleepingcomputer, who check the different products to see which one will deal adequately with a new rogue program, or new variant of an existing one.

     

    Here on the forums we will always try to find the most effective solution to this sort of problem, even if it means pointing you towards a non-McAfee solution. Obviously, we would like a one-stop anti-malware store where we could simply select a McAfee tool to fix a problem and, in fact, McAfee is responding to our requests by putting something of the sort together. But it doesn't exist yet in anything like a finished form; it's being created by a few people, so it's a slow process. But it's coming together.


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