sounds like the disk info got broken, which is the record of what is and is not encrypted. You'll need to force decrypt the partition by using that option and plugging in the right numbers from the disk info screen.
if you've not had training, best to get the person in your company who has to do this then.
Yes, I am the McAfee and encryption person in our company.
I have been using McAfee products since they were taken over by Network Associates and have had no formal training whatsoever in any McAfee products I use. Just what i've read and learnt from experience and I'm sure you will find thats what most IT professionals do. Training is hard to come by in here at the moment.
Anyway, all i'm asking is some direction in information that I can't find or directed to a document that describes the process.
I have a SR open, maybe you could bump that up to Teir 2 support that would be good for some official direction!
(I posted the exact same info in my SR to support and the reply i got was
"As per the case details provided, I understand that youwant to decrypt the harddisk.
McAfee always recommend configuring the BIOS to ATA orcompatible mode
From the case description I can see that if you configure the BIOS to ATA or compatible mode then you can successfully decrypt the harddisk.
Please get back to us if you need any further assistanceon this case."
It would have been good if the tech actually read my notes!!!)
sounds like you logged a ticket with Gold support? Your platinum person will be able to give you a much more defined answer.
I'm assuming you're familier with the EETech guide?
OK - so would that be the Force Crypt Sectors (since the info appears to be corrupt).
Can I ask if when i do a Force Crypt sectors, in the "number of sectors", do i put in the sector count or the end sector number
and incidentally, a platinum support contract would be 3 times our actual AV licensing costs - we are an educational establishment and obviously don't have the funds to justify this.
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in the "number of sectors" you put the number of sectors you want it to process - so if you want to decrypt 100 sectors, you'd put 100 in the box.
I shall have a go and see what happens.
(that well known technical solution!)