2 Replies Latest reply on May 16, 2011 8:46 AM by skneo

    After Install HF5 Backup Failed

      After i update the two Ironmails from HF4 to HF5 the backup manualy and sheduled failed. Have everyone the same Error after Update ? '
      The backup without Password dont start because Field "Password" is required. Field "Confirm Password" is required.

       

      Checking Attachment Filtering Policies...

      Checking Message Stamping Policies...

      Checking ESP Policies...

      Checking Corporate Compliance Profiler Policies...

      Checking Image Filtering Policies...

      Checking Off-hour policies...

      BACKUP:02212011 18:00:19:script returned 0

      BACKUP:02212011 18:00:19:Backing up system config. Please avoid any system configuration changed while this task is in process...

      BACKUP:02212011 18:00:19:Backing up Database ct started...

      BACKUP:02212011 18:00:20:Backing up system files started...

      BACKUP:02212011 18:00:21:Moving version file to backup location

      BACKUP:02212011 18:00:21:Backing up custom pages started...

      BACKUP:02212011 18:00:21:Backing up profiles

      BACKUP:02212011 18:00:21:Saving profiles XML to /ct/data/CMC/tmp/profiles.xml

      BACKUP:02212011 18:00:21:Custom page path: /ct/w3/admin/java/webapp/webadmin/custompage

      BACKUP:02212011 18:00:21:Tarring [] to /ct/data/CMC/tmp/profiles.tgz

      BACKUP:02212011 18:00:21:Tarring backup files started...

      BACKUP:02212011 18:00:22:Encrypting using password started...

      BACKUP:02212011 18:00:22:DES3 encrypt operation failed

      BACKUP:02212011 18:00:22:ERROR: Operation Type <BACKUP> failed: backup system config returned failure

        • 1. Re: After Install HF5 Backup Failed

          I ran into a similar error on one of 5 systems doing this upgrade.

           

          The upgrade backed itself out and the system continued functioning.   Support had to go flip a few bits before we could try again.  They attributed the error to a network glitch. 

           

          The machine that had the error is essentially identical to 3 other systems which had no issue and reapplication of the hotfix went smoothly.

           

          Possibly there actually is a network dependency in the hotfix (why once downloaded?) and if so, failure is just a case of bad luck.

          • 2. Re: After Install HF5 Backup Failed

            i have fix the error, i have changed the hostname of the device, and then i change back to the orginal hostname, after save and reboot the backup run fine.