4 Replies Latest reply on Apr 6, 2011 1:50 PM by myskim

    Encrypted USB Drive not seen on My Computer

      I just purchased a McAfee encrypted USB drive.

       

      The instructions in the box say to plug in the USB device into a USB port and read the setup instructions in the Quick Start Guide (OSG).  It is supposed to be available for viewing on the read-only application drive.  Unfortunately, I am unable to see the USB device when I open up My Computer.  I'm plugging this USB dervice into a Dell Latitude D630 which has Windows XP 2002 with SP3.

       

      What I've tried so far:

      So far I've tried umapping network drives to eliminate any possible conflict.  I've tried using four different USB ports (two on the laptop) and (two on a connected USB keyboard).  I've also restarted my laptop with the Encrypted USB device plugged in.

       

      Can someone tell me what I might be doing wrong?

       

      Thanks,

       

      Mark