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7477 Views 6 Replies Latest reply: Mar 22, 2011 1:23 AM by JaiPrakash RSS
Brondall Newcomer 2 posts since
Feb 14, 2011
Currently Being Moderated

Feb 14, 2011 6:58 AM

Can't Turn Firewall On

I am using Total Protection 2010.  My OS is Windows 7.  My computer is a Dell Inspiron 530.

 

I was trying to trouble shoot an HP printer problem and was advised to check my firewall to insure it would allow certain HP functions to pass.  When I opened the McAfee Center it said the fire wall is on, but when I went to check what was allowed to pass by the firewall that screen said the fire wall is off.  When clicking on the ON button, the fire flashs to ON then back to OFF.  I can't turn the firwall on, and it has no entries in the area that should show which programs are allowed to pass.

 

I reinstalled Total Protection 2010 and still have the same thing.  The top screen shows the firewall is on, the screen showing what programs can pass is empty and shows the fire wall is off and I"m unable to turn it on.

 

Any help would be sincerely appreciated.  Thank you.

  • Dinz Master 3,223 posts since
    Oct 13, 2009
    Currently Being Moderated
    1. Feb 14, 2011 10:30 AM (in response to Brondall)
    Re: Can't Turn Firewall On

    Hi Brondall,

    As the first step, please run McAfee virtual technician from here http://mvt.mcafee.com and post us your session id back here.

    1.       Then, Click on start and click on Start search ; then type: services.msc & press enter.

    2.       Among the list of programs search for a service that says : Windows Firewall Service

    3.       Right click on it and then select properties, Select the type to be as Automatic

    4.       Then Click on the tab that says : Recovery

    5.       Change all the failures to Restart the service ; hit on Apply and then OK

    Do the same steps (1-5) to the service -  McAfee Firewall .

    Restart the computer and let us know the status


    Dinesh
    Ex Community Admin
  • a_techs_dread Newcomer 2 posts since
    Mar 20, 2011
    Currently Being Moderated
    3. Mar 20, 2011 11:58 PM (in response to Dinz)
    Re: Can't Turn Firewall On

    HI Dinz,

     

    I can't seem to fix my problem - followed your advice did all of the things you suggested, updated McAfee (no new updates), tried the Virtual Tech Session ID is 31687207.

     

    On the McAfee Security Centre Firewall it shows that it is on, in the home page, when I click on Settings it shows that the Firewall is off and when I click 'on' to turn it on it just flicks momentarily to on then back to off. I can't seem to fix it!

     

    Can you help?

     

    Please and thanks....!

     

    ...dread!

     

     

    PS..everything in the settings page of the Firewall is inaccessible I can't turn anything on....

     

    Message was edited by: a_techs_dread on 20/03/11 11:58:47 CDT PM
  • JaiPrakash Champion 457 posts since
    Nov 5, 2009
    Currently Being Moderated
    4. Mar 21, 2011 12:49 AM (in response to a_techs_dread)
    Re: Can't Turn Firewall On

    Hi,

     

    According to the logs of McAfee Virtual Technician (Session ID: 31687207). It shows the McAfee Firewall Service “McMPFSvc.exe” is missing or corrupted for some reason. This may happen most probably because of any other antivirus loaded on the computer or due to some compatibility issues.

    mvt.JPG

    You can try following the below steps:

     

    Step 1: Please login to your McAfee Account page through www.home.mcafee.com

    Step 2: Select download and kindly do a custom installation for Firewall feature alone as shown below, and kindly update us on the status.

    forget pass 0.JPG

    Custom Installation.JPG

    Custom Installation 2.JPG


    Thanks,
    Jai Prakash
  • a_techs_dread Newcomer 2 posts since
    Mar 20, 2011
    Currently Being Moderated
    5. Mar 22, 2011 12:44 AM (in response to JaiPrakash)
    Re: Can't Turn Firewall On

    Jai,

     

    Thank you tried that no changes to the firewall issue> I have notice something though...and it has to do with McAfee Validation Trust Protection Service - here is the odd thing - The path to excutables (something like that) here is the path... "C:\WINDOWS\system32\mfevtps.exe" could this have something to do with my problems - ?

     

    Sorry to be such a pain in the butt!!

     

    ...dread!

     

     

    And I can't change its Recovery response to restart service from Take No Action the message I get is "Unable to open service mfevtp for writing on Local Computer. Error 5: Access Denied

     

    Message was edited by: a_techs_dread on 22/03/11 12:44:18 CDT AM
  • JaiPrakash Champion 457 posts since
    Nov 5, 2009
    Currently Being Moderated
    6. Mar 22, 2011 1:23 AM (in response to a_techs_dread)
    Re: Can't Turn Firewall On

    Hi,

     

    We are really sorry for the situation, finally once you can try uninstalling your McAfee consumer products using Add/Remove Programs in the Windows Control Panel and use the below link to remove all the installed McAfee products:

    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

     

    And please try to do a fresh installation using the below link:

    https://home.mcafee.com/Secure/Protected/Login.aspx


    Thanks,
    Jai Prakash

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