A call to Customer Service should sort out the problem quickly.
Telephone Customer Service
To speak with a Customer Service representative, call 020 79490107. You may be asked for your registered email address and order number. Telephone charges may apply.
Estimated wait time: 10-30 minutes
Hours of Operation: 09.00-18.00 local, Monday through Friday
They also have free online chat support HERE.
Contacting them directly usually is the fastest way of getting activation/subscription problems fixed.
There is also free online chat Technical Support HERE should you need it.
Moved to the My Account area.