1 2 Previous Next 12 Replies Latest reply on Feb 11, 2011 8:27 AM by Peter M

    Is there any point renewing my subscription????

      Hi everyone

       

      I have be a loyal McAfee user for years up until Toatl Protection 2010 came out. I installed this on 1 laptop and 2 netbooks and everyone of them kept having corrupt user profiles or saying the profile service was unable to start. Each time I would have to roll back to get them to work again. I got no where with McAfee and I turned my auto-renewal off. I removed MTP 2010 and installed Microsoft Security Essentials and from that day to this I have not had one problem. So it was MTP 2010 causing the problem without a shadow of a doubt.

       

      I now see Total Protection 2011 has now been released and was wondering if it's worth dipping my toe back in the water again. Has anyone encountered problems with MTP 2011 like I did in 2010?

        • 1. Re: Is there any point renewing my subscription????
          Peter M

          Corrupted user profiles can happen for all kinds of reasons and I certainly have never had that problem but of course it's entirely your choice if you renew or not.

           

          It shouldn't happen to a system that is totally up to date and used with care, not that I'm saying you don't excercise care.

           

          Also using System Restore to solve any problem can often lead to disaster especially with any time-sensitive applications such as security software and even Windows itself.

           

          The most likely culprit is the use of registry cleaners and optimizers from my experience...or infection and not everything is preventable using antivirus alone.

           

          Best to try to solve the problem and there are lots of forums specialising in the various operating systems out there such as Vista Forums, Windows 7 Forums and Neosmart Forums, to name but a few.

           

          The 2011 product you see on shelves is the 2010 product re-labelled.  This is done for competitive reasons and is a practice that all the major security software companies follow, so it isn't the actual 2011 version, yet.

           

          You can beta test the actual 2011 software if you want to try it before making any decisions:  https://community.mcafee.com/docs/DOC-1236

           

          Support is through a private area of these forums and a Bug Reporting system.

           

           


           

           

          Message was edited by: Ex_Brit on 10/02/11 12:25:06 EST PM
          • 2. Re: Is there any point renewing my subscription????
            ConorD62

            Ex_Brit wrote:

             

            Best to try to solve the problem and there are lots of forums specialising in the various operating systems out there such as Vsta Forums, Windows 7 Forums and Neosmart Forums, to name but a few.

             

             

            Message was edited by: Ex_Brit on 10/02/11 12:22:41 EST PM

            Hi,


            Vsta Forums?


            LOL


            Thanks.


             

            • 3. Re: Is there any point renewing my subscription????
              Peter M

              Corrected...I temporaily mislaid my glasses so was typing a bit blind so to speak.  ;-)

              • 4. Re: Is there any point renewing my subscription????

                Thank you for your quick response. Although somewhat misguided and bias to MTP 2010

                 

                I am 3rd line support for the biggest contract in the world. So when things go wrong I don't take to them lightly. All systems failed at the same time, this is no down to bad luck nor down to out of date OS updates.

                 

                No systems were infected with anything, nor were they or ever have been subjected to Registry Cleaners, Tune up programs which indeed McAfee promote themselves.

                 

                Rolling back and OS can cause some issues I agree but not to the level your are suggesting. Rolling back the OS to recover from a total failute is quicker than a reinstall of the whole OS and software. These issues were solely caused by MTP2010 and neither McAfee or anyother forum response could resolve.

                 

                I am aware that 2011 was not infact 2011 as I encountered this when going from 2009 to 2010. I ended up access the Australian servers in order to get 2011. I agree a staggered rollout is best as can highlight any problems early on but I find it a devious way of promotinga product that really isn't that product.

                 

                I have spent a lot of money with McAfee and if I cannot be assured my problems have now been rectified I cannot risk using McAfee products which is a shame.

                • 5. Re: Is there any point renewing my subscription????
                  Peter M

                  As I say, the only way to tell would be to test the actual 2011 product yourself I guess.  That's your choice of course.

                  • 6. Re: Is there any point renewing my subscription????

                    Thats fair enough but paying £50+ to test a product is a bit of a false economy. From my last subscription I have lost 6 months of use because of the trouble and not obtained any refund.

                     

                    I have been on other forums and I'm not alone it would appear which doesn't instil me with great confidence that the problem has been resolved. I cannot believe McAfee are not aware of these issues even if they deny it. Some assurance should be given that installing MTP2010 or 2011 which released will not cause corrupt profiles or stop the profile service from failing to start.

                    • 7. Re: Is there any point renewing my subscription????
                      ConorD62

                      Hi Beeker,


                      When you get a corrupt profile, does it say "Preparing your desktop" when you log in by any chance?


                      Thanks.


                       

                      • 8. Re: Is there any point renewing my subscription????
                        Peter M

                        beeker wrote:

                         

                        Thats fair enough but paying £50+ to test a product is a bit of a false economy. From my last subscription I have lost 6 months of use because of the trouble and not obtained any refund.

                         

                        I have been on other forums and I'm not alone it would appear which doesn't instil me with great confidence that the problem has been resolved. I cannot believe McAfee are not aware of these issues even if they deny it. Some assurance should be given that installing MTP2010 or 2011 which released will not cause corrupt profiles or stop the profile service from failing to start.

                        You can beta test the 2011 product free of charge for as long as you wish, it's an ongoing project.  Support is via Bug Reporting and a private area in these forums.

                         

                        I am pretty sure that it was a coincidence that a user profile was corrupted at the same time as installing McAfee as this certainly is not normal I assure you.

                         

                        More likely another process was triggered that caused it, such as malware of some description or some registry changes that shouldn't have been performed.

                         

                        There is always free online Technical Support Chat available for the retail products (24/7 in many areas) and there is even free phone support for N.American Customers for the 1st 30 days.

                        • 9. Re: Is there any point renewing my subscription????

                          Hi

                           

                          I beta tested the MTP2010 and that was fine so this was why I was happy to press on and purchase the full release of it. I read others that said they had no problems with the beta but the full release caused issues. So I'm not alone. I could try the beta of 2011 but feel this doesn't give a true reflection on it's operation.

                           

                          If one system resulted in this problem I could put it down to one of those things but for 3 systems to all fail at the same time and for those three system to run flawlessly after removing MTP2010 would suggest MTP2010 is the cause. No malware, infections or registry changes took place. Event view (from what I can remember) also showed MTP2010 to be struglling.

                           

                          On the first error it said windows 7 was unable to login due to possible profile coruption. It did this a few times. Then it went on to windows profile service failed to start. It this a couple of time also at which point I gave up and uninstalled the product and put Security Essentials on as I wanted to test another product so I could rule out the OS.

                           

                          I'm not having a go, I just want assurance that I won't have a system failure as I do not want to encounter downtime and if the kids netbooks fail it's like the end of the world!

                           

                          I feel I just wasted money on a product that I have not been able to use and don't want to wate more money.

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