2 Replies Latest reply on Feb 8, 2011 11:19 AM by Hayton

    Help: McAfee not detecting youbu.exe on my computer

      I know my pc is infected. Even after I installed McAfee Total Protection app. 2 weeks ago, it is still not detected nor removed.

        • 1. Re: Help: McAfee not detecting youbu.exe on my computer
          Peacekeeper

          Update your dat files and scan your PC with Virusscan in Safe Mode.

           

           

           

          To do this, tap F8 repeatedly while booting up. You'll get a boot screen with choices. Pick Safe Mode. Your PC will boot in a low resolution state as most processes won't be running. Go to "My Computer" (XP) or "Computer" (Vista), right-click the hard drive and select "Scan" from the drop-down menu. You'll see an extra taskbar icon which will show a progress report if you hover over it.

           

           

           

          If you think you have a virus infection on your PC do one or both of the following :

           

          - Run the free Mcafee Stinger program from http://vil.nai.com/vil/stinger/ -

           

          set it to Report Mode (in Preferences) and high sensitivity and post the logs of anything it detects.

           

          - Join the McAfee Getsusp group at https://community.mcafee.com/groups/getsusp30-beta-feedback

           

          You will have to ask there for Getsusp, which is a Beta program and not yet on general release.

           

          Before you use Getsusp, you should go to this document

           

          https://community.mcafee.com/docs/DOC-1323

           

          and download the PDF file explaining what Getsusp is and how it works, and this document

           

          https://community.mcafee.com/docs/DOC-1761

           

          which downloads the installation guide PDF document.

           

           

           

          If you want a second opinion, or to be on the safe side, then you can do a scan with the free versions of these tools :

           

          Malwarebytes and SuperAntiSpyware

           

           

           

          If you already have Malwarebytes installed, the virus could be protecting itself against it. In that case, in order to get Malwarebytes running you'll need to rename the executable. Open the C:\Program Files\Malwarebytes Antimalware folder, then rename the "mbam.exe" file and double-click directly on the file to open the program. After updating the program, run a full system scan using Malwarebytes.

           

           

           

          Make sure both programs are updated to the latest versions before running them and let them clean anything they find. If they quarantine a file or fail to remove a file try to get a copy of it and send it to Mcafee using the virus submission path described here :

          • 2. Re: Help: McAfee not detecting youbu.exe on my computer
            Hayton

            You may have an infection, but why are you convinced that it goes by the name of youbu.exe?

             

            All the results I have seen for that name (bar one) are in Spanish. The only English-language hit I found was for Prevx, which notes 3 other names this goes by.

             

            There is a thread here on the forums which identifies this generic infection by a large number of names. Since the thread dates back to last July it is likely that McAfee detects and cleans whatever this is but calls it by another name.