Hi Conor and thank you very much for such a prompt reply. I'm so sorry that I'd forgotten to mention that I did run Virtual Technician, several
times in fact, and yet I still can't seem to run a scan. (VT was the first thing I tried). It did, however, fix my need for a DAT update!
What happens when you right-click the taskbar icon and select 'Run a scan'?
Good morning Ex-Brit. When I right-click the task bar icon, I get a drop down menu from which to choose full, quick or custom scan. Regardless
of which one I choose, I am taken to my McAfee "Home" page immediately, with all systems showing 'in the green', looking exactly as I
described above with a button marked "full scan" for me to click, and one to "dismiss". Immediately after that comes the very same reddened
pop-up box, nearly on top of that, toward the top of the first window, with exactly the same vague error message.
I'm trying to be clear without being too wordy; when I say "immediately", I mean, in about the blink of an eye or slightly less.
I've tried checking into everywhere I can think of, to make sure everything that needs to be enabled is so et al, but I must admit, I'm probably the least computer-savvy person you've got in this nice place. =/ I appreciate your time... collectively.
OK is this XP SP3 and totally up to date, I trust? Right-click My Computer, either on your desktop or in Start/All Programs and select Properties. It will tell you there.
Also open Internet Explorer and go to Help/About and post what version number it says there.
As a precaution scan your machine using an independent scanner such as the FREE version of THIS tool, but update it before running.
(Useful tool to keep around for general malware issues).
Let it remove anything it finds and reboot immediately if it asks you to.
Lastly, if you are in the habit of using a registry cleaner, stop now.
You said "I'm probably the least computer-savvy person you've got in this nice place"....this is the home product we are talking about I hope as it sounds like an office?
Don't worry we all started out pretty computer-naive.
Lovely morning to you Kind Sir.
I'll start by answering directly to your queries: Yes, it is an XP SP3, yes, everything is up-to-date. I run IE 8.0. (by the way, it's a home-use
PC). All drivers are up-to-date, et al.
I downloaded and ran the anti-malware software, the link for which you provided. I followed your directions implicitly, rebooting as directed.
Found were 16 total items, including 14 malware and 2 Trojans. All were quarantined and deleted, or so the software told me. (yes, I'm
a software-whisperer). I rebooted again after that, tried once again to run my McAfee scan... same error message yet again. Alas, I think I shall