2 Replies Latest reply on Feb 4, 2011 5:58 AM by rackroyd

    McAfee 4.5 patch 3 installation failure

      Hello,

       

      i need help about insttalling EPO 4.5 patch 3. Whenever i try to install epo to server 2008 r2, it gives an error and rolls back everything. and i got the error message below:

       

      "Setup has encountered the error:


           FAILURE: In LaunchAppAndWait while trying to run the following program:
      Action:
      Task:
      For more information, search for the error in the EPO450-Install-MSI.LOG file, located in the logged-on user’s Temp directory.
      (Note: Close Setup before searching this log file to ensure all data is written to it.)
      Depending on the error, more information may be available in the log files listed below.

      In the logged-on user’s Temp directory:

       

      EPO450-CommonSetup.log

       

      EPO450-Troubleshoot\MFS\*.*

       

      EPO450-Troubleshoot\Mercury Framework\*.*

       

      EPO450-Troubleshoot\TomcatLogs\*.log

       

      EPO450-Troubleshoot\Apache2Logs\errorlog.*

       

      EPO450-Troubleshoot\DBLogs\*.log

       

      These log files are needed by Technical Support when troubleshooting installation issues."

       

      the regional settings are set to US English.

       

      any help?