1 Reply Latest reply on Feb 1, 2011 12:35 PM by dstraube

    HTML Opener

    itagsupport

      Hi

       

      We are using HTML filtering with some white listing for certain URL categories. At the entry of the ruleset, the HTML opener is enabled by a rule.

       

      Now, we have some problems with flash traffic even for categories for which we do no HTML filtering. We noticed that just enabling the HTML Opener disturbs some of the flash traffic. This is the case even if there are no actual HTML filtering rules being applied to the traffic (due to the whitelist).

      Just use the rule with the event "enable HTML opener", and some flash movies stuck....

      Unfortunately, there is no error message whatsoever, as there is no actual block rule.

       

      Anyone else having the same issue? What exactly does the HTML opener. I would have thought that just enabling an engine (without rules applying for something) would not alter the traffic in any way.....

       

      Regards

      Roman

        • 1. Re: HTML Opener
          dstraube

          Hello Roman,

           

          without a detailed example it is hard to guess what is going on. Did you make sure that there are no filtering rules applied to the content? Maybe some things were still running in an embedded cyle? You could write a custom log file within the rule to verify this.

           

          If this is not the case, I can only offer a wild guess:

           

          The HTML opener can take up some resources and CPU time when he is checking for certain rules. Even if you have no rules applied but you call the opener he might look into web objects and process them. In case this takes a bit longer a progress page could be displayed. Flash and Ajax requests can't deal with progress pages and the site will break here, because the object won't reach it's destination. You can try to disable progress pages for testing and check if this helps.

           

          If it does not we might need your configuration and an example to figure this out.

           

          Regards,

           

          Dirk