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32904 Views 24 Replies Latest reply: Feb 2, 2011 5:44 PM by Ex_Brit RSS 1 2 3 Previous Next
KalandraJane Newcomer 10 posts since
Jan 31, 2011
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Jan 31, 2011 4:11 PM

Cannot Activate - Dell/McAfee Preinstall

My new Dell laptop is supposed to come with six months' McAfee. I have two weeks to activate the subscription or I lose the six months' protection. When I try to activate, McAfee just says it is trying to connect to McAfee.com but never connects. It's not a problem with my internet connectivity. Having spoken to three different McAfee representatives and tried a load of different fixes which haven't worked, they have come to the conclusion that they can't do anything without the CD product key. Obviously though, it was mass installed by Dell and I don't have a CD or product key.

 

Does anyone know what I can do about this?

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