I just had the same thing happen. Did stinger work?
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Can both of you please try this:
Go into Safe mode with networking,
Download Malwarebytes FREE from www.malwarebytes.org.
And update it and run a quick scan.
I would probably, log on to Safe mode.
2} Disable System Restore
3} Make sure that I DISABLE the fake AV from the startup by using the Msconfig
4} Run a scan (I can certainly do the waiting for a full scan than just contend with a Quick Scan) and then wait for my favourite software to beat the fake AV black and blue and get me back on track
Please let me know if any of you guys had any luck.. Cheers !
I have tried starting the laptop in Safe mode, but McAfee is still disabled when I do. I downloaded Stinger again and ran a scan - it found nothing.
How do I use the Msconfig? Are you saying doing this should disable the virus and let me run a scan?
Pls keep answers basic - I'm not very computer literate (sure you've spotted that already!).
Didn't like the look of the links that Malware.org was pointing me too. Don't know what to trust now.
Did you read my reply?
I am sorry for being too technical.
Please click on the following link and on the right hand side, you will see a green colored icon which will have " Download the latest version" written next to it.
Please clcik on it and SAVE the file on your desktop. Once the download is complete, please install this software. It is called Malwarebyte's Antimalware. This is a free utility and is a very useful tool.
If you are unable to download and install Malwarebytes when you log on to Windows normally, please press F8 and select the option " SAFE MODE WITH NETWORKING" . That will boot up your computer into safe mode and will also give you internet connectivity. Please install and update Malwarebytes and then please run a full scan.
For now, let us not get into msconfig. Lets just wait for Malwarebytes to clean up your computer.
I haven't tried to fix the problem yet because I too am afraid of downloading ANYTHING from the web. I am not sure what is reliable. Is it better to run in safe mode with networking? I have my infected computer off and using a laptop right now. Can anything bad happen if the computer is shut down? As you can tell, I too am not very computer literate.
One more question. What is the point of having McAfee if it can't find it and isn't fixing the problem?
I did but when I went to that link it seemed to go to a site that then pointed to other links, which I really wasn't sure about as am pretty paranoid now. I'll take another look.