7 Replies Latest reply on Feb 5, 2011 10:43 AM by sameer172006

    Strange Virus information

      Dear all

       

      recently I see strange file named "texar" looks like recycle bin and other file named "autorun.inf" in my computers they are hidden,

      those two files copies themselves to any USB flash disk plugged into the computer.

      though Mcafee DAT is recent in all computers but it is not detecting those file!!!!!

       

      We are using:

      Virus and spyware protection service

      Firewall protection service

       

      Operating System:

      XP SB2

      XP SB3

       

      can anyone help please

       

      Shamsan

       

       

      Message was edited by: Shamsan Ammari on 1/28/11 7:19:33 PM GMT+03:00

       

       

      Message was edited by: Shamsan Ammari on 1/28/11 7:20:56 PM GMT+03:00
        • 1. Re: Strange Virus information

          Shamsan,

           

           

          Do you see those files ONLY in the USB drives or have you stumbled upon them in your computer elsewhere as well ?

           

          Under McAfee, What is the Artemis level that you have set. It might be useful if you could bump the Artemis seting ot high or Very high and then try and scan the computer. Please post the results so that I can offer you different options in case this one goes in vain.

           

           

          Sameer

          • 2. Re: Strange Virus information

            Dear Sameer

            thank you

            Only those files in the USB

            as I said we are using

            Virus and spyware protection service

            Firewall protection service

             

            which doesn't have Artemis level

             

            what I need is remover or I want to know the virus name

             

            Thank you

            • 3. Re: Strange Virus information

              Shamsan,


              For now, please click on the following link, download and install a copy of Malwarebytes Antimalware.


              http://www.filehippo.com/download_malwarebytes_anti_malware/


              Update and then run a scan with it and see if it finds anything. That should probably take care of any possible infections your machine may have. Now coming back to the Artemis settings, I am assuming that you are currently using the McAfee SaaS Endpoint Protection. If this is right, then please log on to www.mcafeeasap.com


              Your username is your email that you used to register with McAfee and the password should have been already sent to you. If you do not have th password, just key in the email and hit " forgot password". The system will instantly send you the password. Once you are logged in, please click on the POLICIES tab and then select Desktop Protection policies.


              Here, you can create a new policy. Please set it up as per your requirements and I would suggest you to keep the Artemis at High or Very high. ( Very high may give you false positives, please use caution).


              Do let me know if I can help you in configuring your policies.



              Sameer


              • 4. Re: Strange Virus information

                Thank you  Sameer

                 

                Malwarebytes remove it

                 

                but as we purchased Mcafee, I think it supposed to solve it.

                 

                 

                thank you again

                • 5. Re: Strange Virus information

                  Shamsan,

                   

                  I know when we put faith and money into something we do tend to have expectations. McAfee should have removed the software but its just that there are way too many variants of malware and the increasing trend is .. Bad guys especially incorporate new and new methods to trick the known players in the industry but I am sure all this will get better soon.

                   

                  Cheers

                   

                   

                  Sameer

                  • 6. Re: Strange Virus information

                    Dear Sameer,

                     

                    your help is one of the expectations we did tend to have. I think Mcafee should appreciate that as much as I do.

                     

                    Also we can say Mcafee is the best...

                     

                    Thank you very much.

                     

                    Shamsan

                     

                     

                    Message was edited by: Shamsan Ammari on 2/5/11 7:42:54 PM GMT+03:00
                    • 7. Re: Strange Virus information

                      Thank you  and All the best